Program Associate- Family Education

TIYYD is seeking a Program Associate- Family Education to support our Family Education program efforts to support refugee families in Turkey on several levels, including education, mental health and livelihood to help them regain control of their lives, advance their educational level, and integrate into the Turkish society and marketplace.

ABOUT YOU:

Program Associate- Family Education is a multi-tasking professional who believes in the importance of strong processes and their role in providing better quality services to the program participants. S/he needs to be attentive to details, believe in humanitarian principles, be a team player who is flexible, open for new ideas, social, and understands the Syrian/Turkish context.

You are detail-oriented: You know that the small things matter and you focus on the details in your work.

You are organized: Simply put, you know how to manage projects to make sure they are done on time and with the right people involved.

You are flexible: You will be working with disadvantaged families, and their situation and needs may be constantly changing. Your approach to programming needs to be flexible to accommodate a changing environment.

You are patient: You acknowledge that patience is key in working with disadvantaged families, as many come to us with various backgrounds, different vocabularies, and unfortunate experiences. We all recognize that their children’s lives and wellbeings are what is most important.

You are good with people: You are able to make connections with different types of people. You are excited to work with people of different ages, socioeconomic situations, educational and cultural backgrounds.

You are creative ( open for new ideas): You get excited to approach your work in a way that is not necessarily the status quo. You are ready to test new ways of doing work, harnessing the knowledge that you gained from your own design education.

ABOUT TIYYD’s KARAM HOUSE

Karam House is an innovative workspace for Syrian and Turkish teens, in Istanbul and Reyhanli, Turkey, which defy traditional approaches to education for the most vulnerable in local communities. At Karam Houses, hundreds of teens learn through access to technology (maker spaces, internet, computers), expert mentorship (Syrian refugee architects and engineers), and a sophisticated design-based curriculum (developed by MIT grads) that teaches youth how to build their ideas and their community.

We think about refugees and humanitarian aid differently and so we do things differently. We believe in investing deeply in communities affected by conflict.

RESPONSIBILITIES (but not limited to):

Programmatic:

• Support the family intake process including applicant evaluation, interviews, field visits, and onboarding.

• Maintain the program databases and tracking tools ensuring they are complete and accurate.

• Submit the monthly family payment requests and reconcile the financial balance records in coordination with the Finance department.

• Submit program weekly updates reporting on program progress and activities.

• Organize program virtual and on-site events including managing invitations, calls, space arrangement, materials, attendance recording, etc.

• Conduct surveys with the family members, via phone, or in-person.

• Distribute school kits, Ramadan aid, and any other distributable to the families.

• Maintain the physical archive of the program documentations such as scans of official documents, contracts, aid receipt notes, etc and update the virtual archive accordingly.

• Support the planning and implementation of the program activities such as, seminars, distributions, payments, data collection, etc.

• Share family members’ progress with the Team Leader -Family Education .

Other

• Attend professional development training as needed

• Report regularly to the Team Leader -Family Education

REQUIREMENTS

• Minimum Education: Bachelor’s Degree (Social sciences is an advantage or any related fields)
• 0-2 years experience in the humanitarian field,
• Fluency in the Arabic language
• English working-level required
• Attention to details
• Compassionate
• Documentation skills
• Patience
• Creativity and willingness to learn
• Good team player
• Proficient in Microsoft Office suite (excel, word etc) and/or Google Suite (documents, spreadsheets etc)
• Turkish citizen or Istanbul issued residency card

PREFERED

• Turkish language proficiency preferred

• Experience in psychosocial or mental health support is preferred.

REPORTS TO: Team Leader -Family Education

LOCATION: Eyüpsultan, Istanbul, Turkey

HOURS: Full-time, 40 hours per week. Saturday – Wednesday.

COMPENSATION: Based on the candidate’s level of experience, qualifications, and the organization’s salary scale in Turkish Lira.