Program Analyst-OHA/SIEI

Summary Statement

Credence Management Solutions employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours.

We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the U.S. Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid-, senior, and expert levels.

We are a diverse, enthusiastic family of subject matter experts, business professionals, and practitioners who all share a common goal of providing excellent services to our government customers. If you want to work in a dynamic and fast-growing environment with highly motivated colleagues, then Credence is the right place for you!

Credence Management Solutions is seeking a Program Analyst. See below for more information on this exciting opportunity and apply to join Credence today!

Position Summary

The Program Analyst (PA) will primarily support the OHA/SIEI office as a Credence Institutional Support Contractor (ISC). In this role, the selected candidate will be an essential member of one the Evaluation Branch and will report on a day-to-day basis to the Evaluation Branch Chief. The PA provides support to the team by performing a variety of both complex and routine administrative and technical duties.

The PA provides support to technical or managerial staff, performing routine administrative and analytical duties. These duties range from tasks such as scheduling briefings and meetings and maintaining program files to more complex analytical tasks such as compiling and analyzing routinely collected data for specific projects. The individual assists in the maintenance of team and other relevant trackers, helps with follow up to ensure the accountability of work and ensures team adherence to knowledge management principles to keep the team organized and on-track with completing high-quality deliverables. The PA works closely with the Evaluation Branch Chief, other members of the branch and across other parts of the SIEI Division and Office of HIV/AIDS, to assist in areas within the purview of the assigned SIEI Division and Evaluation Branch; assignments may include country backstopping, technical work on specific topics, and overall administrative support. The PA ranks tasks in order of importance and impending deadlines and handles several tasks simultaneously. The individual is expected to become familiar with technical issues and policies pertaining to the public health focus area(s) of their assigned Office, Division, and/or Branch and must develop a working knowledge of applicable USAID policies and guidelines, as well as government practices and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, in a timely and thorough manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

The Program Analyst’s (PA) work time will be split between programmatic or technical tasks (approximately 40%) and administrative tasks (approximately 60%).

Specific technical duties may include:

• Assist in development of technical and program documents, such as quarterly and annual reports, interagency documents, action memos, talking points, Congressional Notifications, and technical PowerPoint presentations.
• Assist technical staff in supporting field as necessary; travel to USAID missions as necessary; track, oversee, coordinate, and report on field support (may include technical responses to emails and phone calls).
• Coordinate, organize, and liaise with members of working groups, missions, and other USG agencies in support of program implementation, and attend working groups to advance USAID program objectives.
• Assist in development, review, and analysis of program technical updates.

Program Management and Financial Monitoring:

• Support Technical Advisors and Agreement/Contracting Officer’s Representatives (AORs/CORs) to coordinate and manage project(s), including participation on the project management team.
• Review, discuss, and consult with Technical Advisors and AOR/CORs regarding the approval of work plans, budgets, and activities.
• Support Technical Advisors and AOR/CORs in providing recommendations and technical input regarding project management and implementation.
• Coordinate oversight, management, and maintenance of the program and project files. Assist AOR/COR and Technical Advisors in compiling appropriate financial documentation to ensure timely award and sub-award approvals, budget obligations, and agreement/contract modifications.
• Assist technical staff in the preparation of various program documents and correspondence such as project authorization documents, action memos, and waivers, ensuring that all documentation is complete and in compliance with USAID rules, regulations, and standards.
• Compile and analyze programmatic, technical, and budgetary data for the team’s project(s) and activities, and organize data for use in briefings, publications, reports, and decision making.
• Coordinate communications and meetings among technical staff and with partners, including note taking.
• Support the formulation and implementation of program budgets, including Office and Agency budgeting exercises.

Quantitative Data & Analytics:

• Perform routine and ad hoc data collection exercises and analysis of data as needed, with tight turnaround times.
• Identify discrepancies in data collection and assist with resolving any contradictory data
• Assist with the development of team presentations including synthesized analysis products using Excel, Google sheets, Panorama and/or other statistical software.
• Research, plan, analyze, and organize technical and/or statistical information, and develop data for use in briefings, publications, and reports.
• Draft clear and succinct written summaries and/or Google or PowerPoint slide decks to help visualize data.

Communications/ Knowledge Management:

• Support Division- and/or Branch-related communications, including development and distribution of monthly newsletter, bi-weekly notes to the Missions. and other relevant guidance.
• Assist in development of technical updates and other technical/policy communication to the field including documents, presentations tools, report templates, trackers, and best practice documents, as needed.
• Develop talking points, information briefs, and presentation materials as needed.
• Schedule and manage relevant webinars with the Field to disseminate updates.
• Manage division and/or branch documents within Google drive, internal website, and listservs.
• Response to Mission requests and help coordinate field requests for TA and provide support, as appropriate. Follow up to ensure completion of requests.
• Participate in cross-agency and interagency forums related to the work of the assigned division and/or branch.

Administrative:

• Schedule team meetings and events; Support team with general logistics/support; maintain team calendar, call lines, meeting setup and logistics.
• Provide administrative support for hiring actions, onboarding of new staff, meetings logistics, Front Office taskers, and memos, as needed.
• Document minutes/notes of regular division and/or branch meetings, or other partner meetings, as required.

Qualifications

• Master’s degree and 4 years of relevant experience or bachelor’s degree in a related field and 6 years of relevant experience, or equivalent combination of education and experience.
• A demonstrated interest in international development and global health, and in particular demonstrated interest to HIV/AIDS, data and program quality assurance and improvement, and surveys/surveillance, research, and evaluation.
• Strong organizational skills and excellent interpersonal skills.
• Ability to handle multi-tasking well and deliver strong work products in a timely manner.
• Strong oral and written communication skills.
• Ability to effectively present information and respond to questions from team members, managers, and others.
• Strong quantitative and analysis skills.
• Proficiency in Microsoft and Google suites of programs (e.g., Word, Excel, PowerPoint).
• Ability to apply common sense and sound judgment, demonstrate resourcefulness, act in a proactive manner and carry out instructions furnished in written, oral, or diagram form.
• Experience in project administration and management procedures preferred.
• Some knowledge of USAID rules, regulations and capacity building concepts is a plus.
• Experience in graphic design and demonstrated skills with Adobe Creative Suite, including InDesign, Illustrator, and Photoshop are preferable.
• US Citizen or Permanent Residence with the ability to obtain facility access clearance is required.
• International travel, ranging from 10-15%, depending on circumstances.

Competencies/Performance Criterion

• Innovation: Employee takes initiative to propose new ideas/approaches, and demonstrates ability to find new and better ways to accomplish work.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to Organization policies and procedures.
• Interpersonal Skills: Employee demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the Organization.

Full salary range for this position is: $76,700 – $120,900 per year with the starting salary determined based on candidate’s knowledge, skills, experience, and education, in addition to budget availability.

Prior to submitting your application your resume must include relevant paid and non-paid experience showing dates held with month, year and hours worked per week for each position. Please ensure that all relevant experience and education is documented on your resume. There is no limitation to resume length; updates to resumes will not be accepted during the interview and selection process.

Credence Management Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and employment decisions are based only on job requirements, candidate qualifications, and our needs as a business.—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.

We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. Credence also does not tolerate retaliation against individuals who report discrimination or harassment.

This position described in this announcement falls under a contract with the Federal Government, and therefore is subject to the provisions put forward in OMB Circular A-76 which prohibit contractors from performing inherently governmental functions. Specifically, employees placed in agency positions will not perform inherently governmental functions, nor supervise any personnel other than the contractor’s own staff, nor make final decisions or sign documents that commit the U.S. Government

EQUAL EMPLOYMENT OPPORTUNITY

Credence Management Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and employment decisions are based only on job requirements, candidate qualifications, and our needs as a business.—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.

We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. Credence also does not tolerate retaliation against individuals who report discrimination or harassment.

DISABILITY ACCOMMODATIONS (ADA / ADAAA)

The Company complies with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act (ADAAA) and applicable state and local laws providing for nondiscrimination in employment against qualified individuals with disabilities. We are committed to providing equal employment opportunities to all individuals, including those with disabilities. Credence ensures that our recruitment process is accessible to all individuals and provides clear and simple instructions for requesting an accommodation on every job posting. Please contact [email protected] if you require any assistance or accommodations to apply.