Professional Services Consultant

Harnessing the Power of Data, Together.

Solace stands at the forefront of technology and innovation, empowering the world’s largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution.

The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work!

Overview

This position is for a Professional Services Consultant based out of Germany, France, or the UK to work remotely. We are a high-growth company that commands creative thinking. If you are looking to continue your career in the technology industry, are full of energy, like working in a fluid and fast-paced environment, and have excellent attention to detail, then we should speak.

In This Role, You Will:

• Be responsible for the overall post-sales success of a customer and will have demonstrated knowledge and experience in multiple areas including networking, messaging, and middleware technologies. A successful candidate would be comfortable installing hardware in a data center, developing scripts to compare configurations or automate routine tasks, and writing integration code in Java or C#. In addition, significant work will be related to assisting customers in the monitoring and management of their estate of deployed Solace products including troubleshooting, diagnostics, and responding to alerts.
• Travel occasionally based on customer needs, sometimes globally.
• Be required to develop best practices documents or other documents for the customer to facilitate knowledge transfer and sharing. Documentation and communication skills must be exceptional, as well as the ability to manage customer expectations. PSG resources are the face of Solace to the customer since they are generally with the customer for long periods of time, adding additional importance to the need for excellent communication skills.
• Work autonomously and with minimal direction. Our customers expect our services team to be professional and capable of delivering solutions with little to no guidance, rather they look to us to be the leaders. Our Professional Services Group is made up of experienced and professional consultants with the attitude of being a team player, willing to dig in and do whatever is necessary to make the customer successful, and we want more of these types of individuals.

Desired Skills and Experience

• Education – Undergraduate degree, ideally in Computer Science, Electrical Engineering or similar technical degree; Masters in Science, Business, or Engineering an asset.
• 7+ Years of Experience in application development, integration, or system operations.
• Messaging Middleware / Integration – Understanding of the application middleware space. Technical knowledge of messaging products such as IBM MQ, TIBCO EMS/RV/BW and/or Open Source messaging such as Kafka, Rabbit, ActiveMQ, etc. would be beneficial to the role. An understanding of SOA and JMS are essential and working knowledge of MQTT, AMQP, REST, and/or JavaScript, would all be assets.
• Enterprise Integration Patterns and Solution Architecture – Any experience would be an asset. Knowledge of Digital patterns, application lifecycle management, continuous integration.
• Operations Support – Experience providing application, hardware, and/or Cloud platform support is desired. Some experience troubleshooting technical issues, including application deadlock, thread issues, and configuration errors, is expected. Also beneficial to have experience configuring alerts and thresholds for either application monitoring or hardware monitoring. Experience in a role response for Solace hardware appliance operations would be a plus.
• Application development – Experience developing, integrating, and troubleshooting Java and/or C/C++/C# code is required. Any development experience using sockets, messaging APIs, multithreaded and distributed applications would be a plus.
• PaaS – Working experience with Technologies such as Docker, Kubernetes, PaaS platforms.
• Networking – Good knowledge of network layers and topologies as well as general understanding of routers, switches, gateways, and other networking gear and how they impact performance is beneficial. Ability to understand throughput and latency, and explain these concepts and how they impact messaging middleware performance is desired.

The candidate must be legally able to work in Germany, France, or the UK

Why You’ll Want to Join Us at Solace

• We have an awesome team! You’ll get to work with some of the smartest individuals in the business
• We believe in work-life balance and believe it’s important to love what you do
• We have adopted a hybrid work model to create an inclusive working environment for everyone
• We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.
• Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
• We like to brag about our stellar customer lineup! (https://solace.com/company/customers/)
• We are social – we like to keep things simple and fun!
• We are one of the top-ranked employers on Glassdoor
• We have a sense of humour and make cool videos on cool topics like MITT and this! (https://www.youtube.com/watch?v=S5ctc3K_Y8w)

We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!

Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.