Product Training Specialist

Description:
About MacQueen
From small beginnings back in 1961, MacQueen evolved to what it is today: the premier dealer, supplier, and partner to private companies and municipalities throughout the Midwest. With over a dozen locations, we service cities, towns, and businesses by providing the street sweepers, sewer cleaners, garbage trucks, snow removal equipment and vacuum excavators that keep communities functional, clean, and safe.
In 2016, MacQueen became an authorized Pierce fire truck dealer, and MacQueen Emergency was born. Today we sell, service, and support fire apparatus and other life-saving emergency equipment for fire departments across our territory. We also acquired two long-standing companies – Bell Equipment and 5 Alarm – to bolster our network.
MacQueen is growing, and we’re looking for qualified job seekers to grow with us. We offer a family-first, flexible environment with ample opportunities for professional development.
At MacQueen, we make work play. We tackle complex challenges, work hard, high-five and celebrate. We’re risk-takers, fast learners, and trailblazers. We pride ourselves on integrity and work to improve the lives of everyone who dedicates their talents to our company. Together, we’re redefining an industry in desperate need of a shakeup.

Overview: The Product Training Specialist will execute industry-leading demonstrations, training and education of customers and new MacQueen employees, both individually and in group situations, on select Personal Safety and Rescue product lines such as Hurst/Holmatro, Paratech and Arctic line of products. In addition to delivering the training, the Product Training Specialist will also be responsible for developing the training content and serve as the lead on one or more training programs. This role reports to the Sales leadership.

Responsibilities:

· Develop and conduct product training and education programs for company personnel and external customers to advance area and company goals
· Collaborate with Sales staff to identify and satisfy local training needs
· Develop personal skills using Standard Operating Procedures (SOPs) for all Aspects of Product Training Specialist role
· Engage in course content reviews and pilot courses
· Provide feedback from customers on course content and vehicle support
· Produce innovative methods of teaching and training to elevate learning results
· Follow Product Training Leader instructions and use Operating Review Process Checks and Balances
· Maintain constant communication with customers, sales representatives, and managers
· Participate in product demonstrations, open houses, sales blitzes, trade shows and fairs, and other field events
· Follow and utilize the 5-4-3-2-1 sales training while using the process dailyRequirements:

· Associate degree or equivalent from two-year college or technical school
· Two to three years fire service related experience and/or training; or equivalent combination of education and experience
· Strong knowledge base in extrication, stabilization, and lifting. US&R experience a plus as related to trench and collapse rescue, high and low angle rope, confined space, and water rescue.
· Strong technical and mechanical aptitude
· Customer-focused and great communicator
· Must possess excellent verbal and written communication skills to present to groups or individuals
· Ability to travel up to 50%
· Possesses a clean driver record
MacQueen is an equal Opportunity/Affirmative Action Employer. PM18