Product Operations Manager- Remote (US based)

Thorn is a non-profit focused on building technology to defend children from sexual abuse. Working at Thorn allows you to apply your skills, expertise, and passions to directly impact the lives of vulnerable and abused children. Our staff solves dynamic, quickly evolving problems with our network of partners from tech companies, NGOs, and law enforcement agencies. If you can bring clarity to complexity and lightness to heavy issues, you could be an excellent fit for our team.

Our CEO took the stage at TED and shared our audacious goal of eliminating child sexual abuse material from the internet.

About The Role

As a Product Operations Manager, you will serve as a force multiplier for our product team to support us in achieving our goal of reducing the time it takes to identify victims.

In this role, you will partner with product management, product marketing, engineering, and user experience teams to provide actionable data, as well as scalable processes and documentation. Your work will directly help evangelize best practices to create data-informed strategies and increased transparency across the organization. Product Operations will be a critical role to help our teams scale by evangelizing and implementing the best data insights, tooling and processes across the organization.

What You’ll Do

• Support product with the right data: Track critical product metrics through dashboards, surface, and advocate for insights that provide input to product strategy and user engagement decision making. Establish and maintain data standards, integrity, and definitions—and develop a communication standard for these metrics. Advise on, and where applicable, implement product tech stack to track product metrics and progress.
• Evangelize and standardize the product release process: Develop and optimize a process for agile product releases to ensure product, engineering, marketing, and related teams are aligned and prepared for new deployments across multiple product teams within the organization.
• Develop communication standards for product goals and metrics: Share new product updates, metrics, and goals with internal teams to build a collective understanding of where we are, where we are going, and why.
• Streamline and facilitate weekly and quarterly product planning across multiple product teams within the organization: Ensure our product and engineering teams are progressing through their current work and backlogs to meet our product goals.
• Identify opportunities to standardize and document processes: Scale how we consume and apply knowledge by creating standards to solicit, distill, and distribute user feedback, new use cases, user stories, etc. Gain buy-in from leaders and stakeholders to implement processes and support change management of processes across the organization.
• Support user feedback and troubleshooting: Manage user feedback and support inbox, identifying opportunities to scale and share themes with Product, Training and UX.

What We’re Looking For

• You have 5+ years of experience in Product Operations, Product Management, or related field.
• You have experience analyzing data and making it accessible to inform and support critical decisions.
• You love when tools and processes are set up to achieve the right outcomes.
• You love bringing order to chaos.
• You have previous experience at a start-up or high-growth environment.
• You exhibit the ability to thrive in ambiguity through organization and asking the right questions.
• You have a demonstrated track record of coordinating efforts across multiple stakeholders.
• You exhibit excellent communication skills.
• You have a commitment to putting the children we serve at the center of everything you do.

Technologies We Use (for Relevant Roles)

• GitHub/ZenHub for planning
• Ally for OKR tracking
• Chameleon
• SQL
• Product log tracking technology (ex: Google Analytics, MixPanel or similar)
• Product analytics dashboard technology (ex: Google Data Studio, Tableau, or similar)

At Thorn, we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team and encourage people from underrepresented backgrounds to apply. Your skills are needed here.