Product Analyst (Remote – Canada)

FreshBooks has an ambitious vision. We launched in 2003 but we’re just getting started and there’s a lot left to do. We’re a high-performing team working towards a common goal: building an extraordinary online accounting application to help small businesses better handle their finances. Known for extraordinary product and customer service experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries.

The Opportunity: Product Analyst, Experience

FreshBooks is looking for a Product Analyst, Experience to join our growing Analytics team in Toronto. In this role, You will collaborate with product managers, designers, and developers to support data-driven strategic thinking at FreshBooks.

You will derive insights from our product and usage data that allow us to improve the customer experience. The right person for the job is a strong problem solver with a knack for translating data into insights.

What you’ll do:

• Use data to help the product team develop their strategic priorities
• Conduct analyses to uncover key insights, recommendations, and opportunities.
• Use your SQL skills to perform complex joins and gather the data you need.
• Filter, clean, and transform the data as needed
• Use statistical techniques to analyze and explore the data
• Interpret and communicate key findings clearly and accurately
• Create dashboards to report on core performance metrics
• Consult directly with internal stakeholders to gather requirements, scope & execute
• Execute analyses to understand the customer experience
• Assist the Product team in developing UX based Goals, Signals and Metrics
• Work with Product Managers and Designers to develop A/B testing strategies
• Analyze the behaviour of customers as they use the product, features, and platforms
• Derive insights into the performance of new feature launches
• Ensure the accuracy of both the data and deliverables

What you have:


• Advanced knowledge of SQL & Python/R or similar
• 1-3 years in data analytics and/or business intelligence
• Knowledge of sampling and A/B testing
• Quantitative background with strong analytical skill set
• Experience using a dashboarding tool such as Looker (plus), Tableau, etc.
• Excellent communicator who can explain complex concepts in simple, easy-to-understand terms
• Strong organization skills with the ability to manage competing priorities.
• Knowledge of Google Analytics (or a similar web analytics tool)

Why Join Us

We’re an ambitious bunch, with our eyes laser-focused on shipping extraordinary experiences to small business owners. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one, right here in downtown Toronto.

Apply Now

Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!

FreshBooks is an equal opportunity employer that embraces the differences in all of our employees. We celebrate diversity and are committed to creating an inclusive environment for all FreshBookers. All applicants are evaluated based on their experience and qualifications in relation to this position.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or [email protected].