Talent Sure Recruitment Limited
Salary: £10.33 per hour / £21,500.00 + bonus
Location: Ringwood, Hampshire
Hours: 40 hours per week
This is a fantastic opportunity to work as a bilingual Polish and English speaking Customer Service Consultant for various products that this company offers.
Main Responsibilities
Responding to English and Polish emails
Answering English and Polish calls
Dealing with customer quires on our system and translating replied from English to Polish and Polish to English.
Communicating directly with customers on the phone, by email, social media and live web chat.
Provide a fantastic customer experience by always responding quickly and professionally.
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Growth and development are encouraged and supported.
Skills & Experience Required
Fluent in both Polish and English
Confident at translating text from English to Polish and Polish to English
Confident with IT systems, basic knowledge of Excel and Word is beneficial
Previous Customer Service Experience Beneficial But Not Essential
Excellent telephone manner
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Previous call centre/back office experience (desirable)In return our client can offer:
A fun and sociable team environment
50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeships Qualifications And Career Flight Path Schemes
Recognition and reward schemes with Love to Shop Voucher rewards.
Weekly dress down day
Cycle to work scheme
To apply for this job please visit www.cv-library.co.uk.