Policy Communications Manager, WhatsApp

WhatsApp is looking for an experienced Policy Communications Manager to join our growing team. The ideal candidate is someone who is passionate about the future of technology, software, and the ability for people all over the world to privately communicate with one another. We are looking for someone who has deep experience representing complex technical issues, like encryption and cyber-security, but doing so in a way that is accessible and understandable to a variety of audiences. In addition, the ideal candidate will have experience handling crises and bring established relationships with media and opinion leaders in the U.S. and in key countries for WhatsApp. This is a hands-on role with significant day-to-day responsibilities working with leaders across WhatsApp.

Build and execute proactive communications programs for press, policy makers, and other groups like civil society to communicate WhatsApp’s deep commitment to the privacy and security of our users.Build and maintain meaningful relationships with reporters focusing on technology, government, and foreign affairs, as well as other external stakeholders.Manage in-bound press inquiries on a range of time-sensitive issues with high stakes and visibility.Devise and lead proactive media campaigns for WhatsApp on key innovations, updates, and rapid response related to privacy and security – working closely with teams in key countries to ensure these launches can be successful in the diverse communities we serve.Develop and create a wide range of communications materials including blog posts, communications plans, statements, briefing materials for executives and more.Prepare and train spokespeople as well as represent WhatsApp to the media.Represent the Communications team in a wide range of internal, high-impact discussions including with cross-functional partners in engineering, product, policy, legal, and other groups within the company.Support crisis communications and be able to quickly drive a cross functional team when needed.Manage multiple PR agencies to support these efforts.

8+ years of experience in communications for a technology company, government, NGO, or political campaignsBachelor’s degree in Communications, Journalism, English, Public Relations or similar fieldExperience distilling complex technology or policy concepts into plain language for non-expert audiencesExperience creating messaging materials, and working collaboratively with cross-functional groups including Legal, Public Policy, Marketing, and ResearchExperience in reactive messaging or handling crisis communications

Experience working on media campaigns outside the U.S.Experience working on security or integrity narratives

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