CARE USA
The Major Gifts and Planned Giving program at CARE is responsible for securing over $70 million annually from generous philanthropists to combat poverty and respond to humanitarian crises worldwide. Reporting to the Executive Director of Planned Giving, the Operations Specialist plays a pivotal role in ensuring that the Planned Giving team can meet and exceed its annual fundraising goals. This is an exciting opportunity to help build a multi-channel planned giving marketing campaign and manage process improvements.
Responsibilities:
- Donor Acquisition
- Contribute to the creation, development, and deployment of Planned Giving-specific donor marketing materials through direct and digital mail and paid search campaigns.
- Oversee website functionality and performance with an analytics dashboard.
- Serve as the primary point of contact for donor inquiries and new leads, managing phone, email, and web inquiries.
- Help grow legacy society through vendor partnerships and track progress.
- Prepare written materials, supporting documents.
- Planned Giving Program Administration
- Open, organize, and prioritize all mail coming to the Planned Giving Office, and follow up on inquiries, coordinating the next steps with colleagues as needed to ensure timely outreach and response.
- Serve as the knowledge manager for maintaining all planned giving program documents electronically and on SharePoint as appropriate. Responsible for information and spreadsheet management and reconciliation.
- Data Management
- Oversee and maintain large datasets for direct mail and digital mail campaigns.
- Help maintain accurate records for donors in Salesforce database, updating contact information, entering new donor data, and recording death notifications.
- Support Planned Giving team Salesforce database management, ensuring full adoption of policies and practices.
Qualifications:
- Bachelor’s degree or equivalent combination of education and work experience.
- 2+ years of administrative support experience, preferably within the nonprofit sector.
- Strong computer skills, including experience with donor database management (Salesforce preferred) and Microsoft products, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
- Superb attention to detail and outstanding written and verbal communication skills. Must be comfortable talking to donors on the phone and responding to donors by email.
- Demonstrated project management skills. Ability to take initiative and ownership over sometimes ambiguous tasks, multiple shifting priorities, and situations with little oversight.
How to apply
https://phg.tbe.taleo.net/phg02/ats/careers/v2/viewRequisition?org=CAREUSA&cws=52&rid=6587
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Starting salaries are based on internal equity, candidate experience, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.