Job TitleCustomer Services Account Manager 

Job DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges, posed by ever evolving health and well-being needs.

The purpose of this exciting Customer Service Account Manager role is to ensure our customers have the right level of service to support their needs, ensuring they have access to their systems when they need them.

This role will will be based from home and cover the London, South East and East of England, with the potential for 60% travel across this territory.

You are responsible for

Developing and executing a strategic and tactical sales plan to exceed financial targets that include sales of: Multivendor Agreements, Warranty Conversions, Contract Renewals, and Point of Sale (POS) contracts with account sales teams.
Developing and maintaining strong customer relationships and holding regular service review meetings to manage performance
Sustain existing business and drive profitable new business that exceeds territory sales targets in the area of service.
Use effective management, prospecting and qualifying activities to communicate business direction.
Maintain relationships with account sales teams to ensure timely, accurate, and prompt forecast submissions.
Prepare and deliver accurate business forecasting monthly via accurate lead and opportunity management.
Monitor competition and changes in the industry in the respective domain.
Provide effective feedback to the sales and marketing organizations that include suggestions for expanding product and service offerings.
Drives continuous improvements applying LEAN.

You are a part of The London and South East District team, and will be a key stakeholder supporting Key Account Managers drive service business. You will be the specialist in the team and enjoy being a part of account teams where you can really make a difference. You will be customer facing and be a critical interface between the Customer and Philips for all things Service related.

To succeed in this role, you’ll need a customer-first attitude and the following

Able to analyse and develop insights for assigned portfolio.
Successful candidates will either have a service contracts sales and/or clinical background.
Comfortable with presenting at a local management level, including presentations of technical information.
Willingness to frequently interact with functional peer groups
Ability to gain cooperation of others.

In return, we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences, At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person.  Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.  

This is in addition to:
Up to £50,000 annual salary, depending on experience plus Sales Incentive Bonus and Company Car/Car Allowance.
Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday
Philips University is available to all employees for learning and development opportunities.
25 days holiday allowance from the beginning, plus bank holidays
Family-friendly policies which offer enhanced maternity and paternity schemes
The Philips Employee Shop which allows employees to buy Philips products at discounted prices
An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential

Why should you join Philips?

We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Equal opportunities

Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this in your application.