Performance Management Manager (PM Manager)

Organization description PFSCM is currently recruiting for a potential PM Manager for the ICL contract as part of the anticipated USAID Next Generation Global Health Supply Chain Suite of Programs (NextGen). The PM Manager will be required to have strong supply chain technical expertise and deep knowledge and experience implementing supply chain interventions. ICL will be the primary provider of in-country warehousing and transportation for global health commodities following commercial logistics best practices in order to reach end users and beneficiaries.

The anticipated NextGen project(s) will work to procure and deliver priority health products for a number of priority program areas (HIV/AIDS, diagnostics, malaria, family planning, and maternal and child health), improve the capacity of global health supply chains and enhance the ability of in-country supply chains to support end-user health commodity availability. The project(s) is/are expected to support countries to build resilient and sustainable supply chains which deliver high quality, life-saving pharmaceuticals and medical supplies to support the highest possible level of health and quality of life for all their citizens. If awarded, the project(s) are anticipated to start early-2023.

Overall responsibilities The Performance Management Manager (PM Manager) will provide effective and efficient performance management and customer services specific to performance management requirements of our US Government (USG) client and their principal recipients, as well as NextGen strategies. This role is responsible for the NextGen project’s performance management strategy and is expected to oversee the design, operation, and enhancement of an integrated measurement and review capability for the NextGen ICL contract. This includes the gathering, analysis, and reporting of performance data on activities to the PMO, to the broader NextGen Project team, USAID and the linkages of this data into program planning and decision making. This also includes building performance management capabilities throughout the project and serving as an advisor to NextGen and PFSCM on related matters. The PM Manager is expected to act as a key contributor to the design and implementation of the Next Gen Project strategy. The ultimate goal of the PM Manager is to maximize the effectiveness and efficiency of services provided to customers and to meet USAID reporting requirements.

The PM Manager directs and manages the ICL’s performance management team within the NextGen project and is responsible for the team’s performance on key performance indicators and staff management, development, support and coaching of the staff members.

Responsibilities

• Lead the NextGen performance management activities with the USG to ensure client priorities are understood and incorporated into performance management strategies.
• Lead NextGen Project’s performance management strategy in order to meet and exceed the clients’ policies and requirements; and to adequately address known and new supply chain challenges as well as to effectively and rapidly respond to urgent requests while contributing to seamless customer service.
• Build understanding of performance management throughout the organization.
• Facilitate the definition and improvement of system-wide strategic and operational measures, including integration with USAID’s proposed NextGen Control Tower.
• Assist field offices in designing performance management systems, data collection tools, and data analysis and improvement initiatives.
• Liaise with the MIS unit to support the database development, relevant ERP and CRM system updates, BI tool implementation, development of dashboards and automated/ ad hoc reports, and manage the performance management content of such reports.
• Analyze data and highlight to the PMO any high-level, noteworthy organizational performance results or exceptions on routine and ad hoc analyses.
• Assist other unit leads and Deputy Directors in performance analysis and improvement efforts.
• Oversee preparation of regular and ad-hoc reporting on any performance management-related status; including fulfilling client requirements of data sharing; and oversee data accuracy and ensure that data are up to date.
• Develop, maintain, and manage standard operating procedures and work instructions, including continuous improvement reviews and updates.
• Lead and manage the Performance Management team in full accordance with USG rules and regulations, including quality standards, and PFSCM policies, standard operating procedures, and work instructions.
• Manage staff and team performance at a global level and individual level (including external and internal KPIs), and periodically evaluate the performance of individual staff.
• Develop and maintain an on-boarding training program and regular refresher training for internal teams, new hires, and external stakeholders for alignment on processes and SOPs.
• Represent PFSCM as a performance management expert at conferences and gatherings.

Qualifications

Professional and Technical Knowledge

• A master’s degree in business administration, public administration/public policy, engineering, mathematics, supply chain management, or equivalent experience.
• 8+ years of work experience in an international supply chain environment, in a health care environment, or pharmaceutical environment preferable.
• Significant and proven relevant experience in performance management with substantive experience in strategic planning, measures development and supply chain systems strengthening desired.
• Familiarity with USG rules and regulations for medicine logistics is preferred.
• Relevant experience in the field of HIV, malaria, family planning, and maternal and child health programs is preferred.
• Experience working in or supporting public health or supply chain programs in LMICs is desired.
• Experience working in a project management environment and using relevant project management tools; PMP certification a plus.
• Experience with statistical analysis and/or statistical analysis for program evaluation
• International work experience, specifically with USAID-funded programs preferred
• Experience successfully managing external relationships with a wide variety of stakeholders in multi-cultural environments and in diverse locations internationally, including senior US and foreign government officials.
• Advanced computer skills in standard software systems, such as BI, Microsoft Office Suite (Word, Excel, and PowerPoint). Preferably advanced user level of Excel.
• Willingness and availability to travel internationally, and perform other duties as needed.

Interpersonal skills/Communication

• Fluency in English is required, other languages (French, Spanish, Portuguese) a plus.
• Exceptional interpersonal skills with client relations experience and an ability to work across disciplines, audiences, and in diverse locations internationally, including written and verbal communications.
• Excellent written/verbal communication and interpersonal skills with strong sense of customer service.
• Ability to manage multiple tasks within tight deadlines and prioritize effectively, while delivering high quality work.

Continuous improvement/Innovative

• Experience with continuous improvement initiatives and change management activities.
• Ability to approach a problem from different cultural perspectives; and be aware and mindful of cultural differences.
• Experience coaching and supporting senior leadership.

Priority Setting, Problem Solving, & Detail Orientation

• Proven analytical and problem solving skills demonstrated with varying levels of stakeholders with demonstrated data driven decision-making.
• Strong organization skills with an eye for details, ability to plan, prioritize, and implement long-range strategies in a fast moving, dynamic and time-bound environment.
• Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
• Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.

Leadership/Strategic Thinking

• Strong action management including the ability to manage projects in the most cost efficient manner; resourcefulness, initiative, maturity of judgement, and the ability to make sound decisions under pressing conditions.
• Strong leadership and proven ability to recruit, direct, train, and manage a team of personnel.