Performance Improvement Project manager

BNP Paribas has operations in 75 countries and boasts more than 185,000 employees, including approximately 145,000 in Europe. It ranks highly in its two core activities: Retail Banking & Services (comprised of Domestic Markets and International Financial Services) and Corporate & Institutional Banking. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail banking model across Mediterranean basin countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas and solid and fast-growing businesses in Asia-Pacific.

About BNP Paribas In Canada

In Canada, BNP Paribas is one of the dominant foreign banks in the country and is committed to building its platform even further. Since becoming the operational hub for the Group’s activities in North America in 2013, it has grown significantly to reach more than 9800 employees and is expected to continue growing in the coming years. With the continued development of technology and financial fields, BNP Paribas Canada continues to attract experts with diverse backgrounds as well as young and ambitious talent from across the globe. With the international mobility and capacity that very few companies can offer, BNP Paribas prides itself in providing a superior foundation for building a professional career – a place for people to learn, to achieve and grow.

Overall description:

We are looking for an AVP in Montreal to support and grow our global team between the US and Canada. We are looking for an empathetic, thoughtful candidate who has enthusiasm for helping people, as well as expertise in digital means to meet the needs of a global and growing structure.

You will have the opportunity to work closely with our teams based in New York, Jersey City and Montreal to help them create a stronger team and support our growth for the future.

The Enterprise Services team encompasses Premises, Enterprise Data Management Solutions, Group Strategic Sourcing, Third Party Management Office and Location Strategy for CIB Americas.

The Quality and Performance Improvement Project manager will have the objective to actively support strategic initiatives across Enterprise Services in various capacities including high level governance oversight, advisory to project and hands on project management to optimize Enterprise Services set up (via Identification & Execution of Efficiencies & Digital solutions for Enterprise Services scope)

Responsibilities:

• Develop and execute change roadmap for Enterprise Services in support of Ambition 2025
• Provide guidance and support to the CIB Americas Enterprise Services Management team through project and change management
• Identify and execute impactful change management and process improvement initiatives within Enterprise Services and track and monitor change with specific KPIs
• Contribute to the execution of the CIB Americas strategy
• through the identification of solutions to bridge gaps in system functionality aiming to reduce time and risk associated with manual manipulation (via macros, data aggregation platforms, workflow tools, Data Visualization tools such as Power BI, minor IT developments)
• either by directly implementing the solution or partnering with Digital Leads or coaching operational teams to enable them to carry out the execution
• Manage Optimization Projects covering the following activities :
• Process assessment of identified areas within Enterprise Services / BNP Paribas, including identification of scope to leverage better solutions, roadmap definition & business case
• Work closely with teams to define best strategies and challenge them in terms of best practices, operating set up & methodology
• Organize and prepare Project and Steering Committees, including documentation and preparation of meetings
• Produce project reports; request, collect, analyze, query, verify consistency and completeness and integrate weekly status reports from project work streams
• Monitor projects deliverables, timeline, risks and dependencies with project managers to ensure the completeness and adequacy of deliverables

Education/Experience:

• BA or MS in engineering, Finance, business or related discipline coupled with excellent academic credentials
• At least 3/5 years’ experience, with a minimum of 3 years in complex process reengineering or transformation projects
• Track record of working on large complex assignments
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Advanced technical skills particularly working with Excel spreadsheets and databases
• Basic knowledge of VBA, Python, Alteryx and PowerBi is required

Additional Qualifications:

• Can demonstrate capacity to handle complex situations and multiple responsibilities
• Recognized ability to drive change within an organization
• Agile, dynamic, with a problem-solving and analytical mindset
• Strong written, presentation and verbal communication:
• Ability to communicate clearly project objectives and requirements
• Capacity to present results convincingly at middle and senior management level
• Writes sharp and straight-to-the-point executive summaries, emails…
• Capacity to promote a collaborative environment, engaging people and helping them solve their own issues through the appropriate mentoring
• Very strong work ethic and ability to deal with confidential information
• Go beyond existing frameworks by suggesting new ideas which are suitable for clients and/or the organization

Primary Location

CA-QC-Montréal

Job Type

Standard / Permanent

Job

INFORMATION TECHNOLOGY

Education Level

Bachelor Degree or equivalent (>= 3 years)

Experience Level

At least 5 years

Schedule

Full-time