People Operations Associate

Thanks for checking out our job description for our People Operations Associate at Impala. We’re proud to be listed number 2 in London’s best startups to work at in 2021; listed as one of the 50 fastest-growing companies in London to accelerate your career in 2021; and featured in Sifted’s Top European Startups in 2021.

More About Impala

At Impala we’re solving an exciting, complex problem that has held back the hotel industry, if not the entire travel industry, for 20 years.

We’re making it ridiculously easy for innovators to integrate with hotels, via our (frankly delightful..) API’s.

This democratises access for hotels and innovators alike, enabling and encouraging so much more innovation in travel. We believe the industry can, should and will do better, and we’re going to be at the centre of that… Bring on the travel tech revolution!

More practically, we’re making the world a better place for guests, hotels, and online travel agents of any size! Think Twilio or Plaid for Travel.

And that is very much only just the beginning.

This is where you come in, there are big challenges a-plenty as we scale up and evolve, which are going to require some talented folks to solve.

A brief overview of what you will be doing here:

• You will own key areas of HR compliance
• Will act as a point on contact on ER issues
• Develop and own our people data and reporting
• Work closely with our EOR partner
• Working across the company to own and support on people-centric projects that help build highly engaged teams
• Support with operational processes across the People functions e.g. new joiner onboarding, people tools management and troubleshooting, offboarding
• You are not afraid to prioritise and shift priorities when working on different projects/tasks
• Learning something new excites you and figuring things out on the go excites you
• You thrive in an environment of trust and autonomy
• Changing priorities and some ambiguity don’t throw you off your track
• You have a creative streak and tons of ideas, but you’re not a stranger to using data and hard facts too

You should join us if you are:

• Excellent understanding of UK employment laws
• Prior experience in HR compliance
• Confident with data and people reporting
• Great stakeholder management skills
• Have previous experience with people processes or you’ve worked in people function
• Are deeply motivated by creating great work environments that put people first
• Exposure to owning and implementing operational processes e.g. project management, scheduling, event coordination.
• Are highly organised and have experience managing multiple projects and deadlines
• Are curious and love learning new things, particularly in areas where you don’t currently have experience
• Are passionate about building and nurturing diverse and inclusive teams
• You thrive on excellence, autonomy and questioning conventional wisdom
• You share our organisational vision of democratising travel and enabling innovation across an entire industry

You shouldn’t join us if (we want to be as honest and transparent as we can):

• You value stability in a product and company, over change and fast-growth.
• You shy away from candour and fast-paced environments.
• You prefer structure and getting told what to do.

Why Impala?

• We’re revolutionising an out-of-date 1.6 trillion dollar market. This means we’re reimagining what travel can and should look like – and you can be a part of that.
• We’re supported by some of the most respected investors in the business, the early-stage backers behind Deliveroo, SecretEscapes, Trivago, Transferwise, and Airbnb.
• We’re an innovation-bent and product-obsessed team (who don’t take ourselves too seriously)
• We’ve been a flexible remote-first since 2017 and know how to do it. We care about thinking deeply about the workplace.
• We’ve always optimised for quality over quantity when expanding our team. We have Star teams full of Star players across the board.
• We offer lofty progression opportunities for all Impalans
• We’re clear on our mission to enable innovators to build the world’s most incredible travel experiences.

We also have a benefits package that’s second-to-none and a wonderful community and culture. Check out our deck and our careers page for more on that.

Where will you work?

We are a remote-first and asynchronous company. This was a very deliberate, natural choice, as we prioritise preserving work-life balance and accommodating the best people in Europe, whilst also fostering diversity.

We employ anyone within +/- 2h from GMT, timezone wise for now (expanding globally in the future).

You can check out everything we offer to set up your perfect remote work environment here.

And if Relocation excites you – we offer (and encourage!) that opportunity too.

Life and Logistics

Right-click on this link to find out more about progression, wellness, culture and benefits, and more, at Impala. We think it’s a pretty great place to work, and we’re proud to share some insight as to why.

What about the Covid-shaped elephant in the room?

Covid-19 forced almost every industry in the world to adjust in 2020, and none more so than the travel industry. It is however, an exciting time to be in Travel Tech; with endless opportunities opened up for innovation meaning the industry won’t be going back to how it was. Hotels and innovators are no longer satisfied with the status quo, and players across travel tech have been busy giving themselves a make over during Covid.

Backed by some of Europe’s leading investors, we’re on the cusp of launching a product that will connect people and travel once again.

Sounds interesting?

If you want to learn more about us, check out our Blog and our Culture Deck.

For more information about what it’s like working here, check out our Glassdoor page