People & Culture Advisor

Organization description The Partnership for Supply Chain Management (PFSCM) strengthens, develops, and manages secure, reliable, cost-effective, and sustainable global supply chains to improve the health and well-being of people in low- and middle-income countries through increased access to quality and affordable health products. We help governments, non-profit organizations, and humanitarian agencies to achieve their public health goals through cost-saving procurement, efficient logistics, pharma-grade storage, last-mile delivery solutions, and real-time data tracking. PFSCM demonstrates its commitment to customer satisfaction and service excellence by upholding an ISO 9001:2015 certified Quality Management System that underpins all our processes, systems, and services.

PFSCM is a subsidiary of one of the leading international health consultancy organizations in the US — JSI Research & Training Institute, Inc. (JSI). In addition to our project management headquarters in Washington D.C., in the U.S., and our operational facility in Woerden, in the Netherlands, we have access to 50 other JSI offices around the world.

Within PFSCM’s global structure, approximately 120 seconded staff members from more than 45 countries contribute to the impact achieved through PFSCM’s services. PFSCM’s diversity of thought and culture allows us to engage fully with our clients and each other. We believe we can achieve our mission by upholding our purpose- and results-driven cultural style. We do this by creating an environment where staff can demonstrate our cultural values of collaboration, learning, proactivity, problem solving, and outcome orientation on a daily basis.

Overall responsibilities The People & Culture Advisor is responsible to promote a positive work environment founded on core values and ethics and in accordance with PFSCM’s organizational objectives, principles, and best practices within local environments as well as a global perspective. The Advisor is expected to serve as first point of contact to support staff members in any location and is expected to support staff life cycle processes and administration that contribute to the growth and satisfaction of PFSCM staff members across the organization and are aligned with organizational objectives. The Advisor works closely with staff and managers to deliver initiatives and support culture, talent acquisition, onboarding, performance management, training and development, compensation and payroll, absence management and occupational health, and offboarding.

The Advisor is also responsible for maintaining, developing, and aligning People & Culture systems and processes to meet changing requirements across PFSCM. The P&C Advisor is further expected to proactively contribute to continuous improvement efforts within the Unit.

Specific Responsibilities

• Contribute to and support PFSCM’s global cultural and sustainability initiatives, including Equality, Diversity, & Inclusion activities, working with the Unit and the Culture Club.
• Serve as a resource to staff on policy, process, and employment contract related questions.
• Lead or contribute in the recruitment and hiring of staff; working with the hiring manager, posting vacancies, reviewing resumes, communicating with candidates, scheduling interviews, preparing information packets for interviewing panel members, facilitating interviews, negotiating contracts; proactively communicating with internal and external stakeholders related to the recruiting progress.
• Manage staff life cycle and administration, including timekeeping and payroll, benefits, leaves, and contracts, by maintaining and updating Unit systems to ensure data accuracy and reporting are optimal.
• Lead or contribute to PFSCM’s on/off-boarding processes, including orientations and exit interviews, equipment, trainings, documentation, and P&C-managed orientation schedules, working with hiring managers, facilities, and IT; and monitor processes to ensure compliance.
• Lead or coordinate formal performance reviews ensuring timely completion and follow through, working with employing partners, PFSCM managers, and staff.
• Represent local labor laws and standard business practices for assigned location(s) to support compliance, make recommendations for changes, and manage risks for staff and the organization.
• Provide support and resources on conflict and conflict resolution or other issues that may arise to promote a positive work environment.
• Lead or support Unit tracking and reporting of LOE, FTE, TO, and organizational charts.
• Adhere to established P&C policies and standard operating procedures and identify opportunities for continuous improvement.
• Contribute to the development of work-instructions and standard operating procedures, and lead or support self-inspections and improvement projects.
• Perform P&C duties in a confidential and ethical manner, serving as a role model for staff.

QUALIFICATIONS

Professional and Technical Knowledge

• Bachelor’s degree in HR/P&C, business administration, or other related field or equivalent work experience.
• 5+ years relevant experience as a HR/P&C Advisor, HR/P&C Generalist other relevant role in people operations. Recruiting experience preferred.
• Familiarity and experience with Dutch or US or other country’s labor law, employment law, and social norms, and systems.
• Sensitivity to cultural differences and awareness of the political and ethical issues surrounding human resource/people & culture management on a global stage.
• Dedication to Equality, Diversity, and Inclusion.
• Previous experience working with international donor agencies, preferred.
• Experience in international development sector is a plus; this may include experience or interest in the Health/Wellness.
• Ability to work comfortably with Microsoft Office software, Google Suite, and other IT systems. HRIS system experience is strongly preferred.
• Willingness and availability to travel, and perform other duties as needed.
• Must be eligible to work in The Netherlands.

Interpersonal skills/Communication

• Strong interpersonal skills with active listening skills and an ability to work across disciplines, audiences, and in diverse locations internationally, including written and verbal communications. English fluency required, knowledge of second language preferred. Dutch language knowledge is a plus.
• Demonstrated self-awareness, empathy, and a people-centric approach.
• Ability to build effective relationships with the credibility to be a trusted partner.
• Flexible, resilient, and able to work and thrive in a fast-paced, changing environment.

Continuous improvement/Innovative

• Experience with continuous improvement initiatives and change management activities.

Priority Setting, Problem Solving, & Detail Orientation

• Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
• Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
• Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.