People and Culture Officer

CARE International established a presence in Jordan in 1948, created in the wake of the Palestinian refugee crisis. Over 70 years later, CARE has served the needs of the Palestinian, Iraqi, Somali, Sudanese, and now Syrian refugee communities.

CARE’s scope of work has evolved from emergency response to long-term development programming, now encompassing an Urban Refugee Protection Program, the Azraq Camp Program, and the Sustainable Development Program.

CARE International seeks a world of hope, tolerance, and social justice, where poverty has been overcome and all people live with dignity and security. In Jordan, CARE will be recognized for its commitment to the humanitarian protection and empowerment of communities especially women and girls, where rights are secured, and human potential fulfilled for all.

CARE in Jordan leads humanitarian protection, economic empowerment, and civic engagement interventions for women and girls from poor and vulnerable communities in the fight to overcome poverty, gender-based violence, and social injustice. We nurture accountability, leadership and political will internally and among our partners to achieve this mission.

CARE values equality, integrity, transformation, excellence, diversity, and respect for the dignity and worth of every human being, where we affirm the dignity, potential, and contribution of all; communities we work with, partners, donors, and staff.

CARE is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. We will do everything possible to ensure that only those that are suitable to work within our values are recruited to work for us.

The People and Culture Officer is responsible for coordinating CARE Human Resource functions. S/he ensures that operations are carried out efficiently and activities follow CARE’s established policies and procedures. S/he support Head of People and Culture in coordination between the Program and People and Culture Departments at the CO level and maintains up to date policies and procedures documentation. The People and Culture Officer is supporting the Head of People and Culture to ensure that CARE has the right staff in the right positions at the right time, that policies are up to date, reflect of best current practice, and consider resource limitations, donor and legal regulations, and staff needs. The position support all of CARE Jordan human resource functions (recruitment, orientation, staff administration, policy management) for all of CARE Jordan locations. The People and Culture ‎Officer must be innovative; must adopt efficient and cost-effective methods; and must have a ‎strong customer service focus.

JOB RESPONSIBILITY 1: Oversee efficient, responsive and high-quality People and Culture Administration

– Support the Head of People and Culture in the following tasks:

– Ensure that policies are available to all staff, understood by staff, and are applied in the CO.

– Ensure that unit staff correctly administer policies and utilize stated procedures.

– Solicit feedback on unit performance through formal and informal mechanisms.

– Undertake periodic salary and benefit surveys to ensure that CARE is competitive, works ‎within existing budgets, and reflects local laws [also participate in others’ surveys]

– Ensure that job descriptions are up to date for all staff and positions

– Support Admin Department with needed documents to be able to ensure that all expatriate ‎staff and family members have resident and work visa requirements up to date via ‎Administration

– Follow up or legal cases and make sure People and Culture policies and actions are on the ‎basis of the Country Legal requirements.

JOB RESPONSIBILITY 2: Support in leading staff recruitment orientation, staff development and performance ‎management as linked with talent management ‎

– Support hiring managers in the staff recruitment process with clearly defined processes outlined, followed and reported against to hiring managers.

– Ensure that advertisements reflect job requirements and are clearly described in the Job Description Support hiring managers in designing appropriate assessment measures for recruitment of staff (written/oral interviews) that are based on the CARE competency framework.

– Participate in interviews of staff on behalf of Head of People and Culture.

– Ensure that all new staff receives comprehensive orientation to CARE Jordan and CARE in general;

– Support the performance management process providing coaching/mentoring for staff in appropriate and timely implementation.

– Support the Head of People and Culture in analysis of performance appraisal results with recommendations for improved application and/or decisions that need to be made as a result;

– In liaison with line managers, identify appropriate training, exchange visits, coaching and learning opportunities for staff.

JOB RESPONSIBILITY 3: Establish and develop relationships with key stakeholders

– Establish relationships with key national actors including other People and Culture personnel in the INGO community.

– Participate actively in regional People and Culture networks including in relevant thematic subgroups and apply learning/good practice in CARE CO

– Participate in national-level People and Culture fora that may exist

– Responsible of all Health Insurance cases and contract in P&C Department.

JOB RESPONSIBILITY 4: Payroll Preparation ‎

As per CARE Rules and Regulations and Country Labor Law.

JOB RESPONSIBILITY 5: Emergency Response / Staff Security

– Take a lead role in facilitating timely, quality administrative support function delivery in the time of emergency response.

– Guides and supports management on staff security concerns.

– Promote a safe and secure work environment; foster a safety and security culture; and ensure consistent application of, and compliance with, CARE Jordan safety and security policies and procedures.

OTHER RESPONSIBILITIES AS ASSIGNED : Perform other duties as assigned

Qualifications : Education/Training

University degree in Human Resources, Administration, Management or Business or equivalent experience OR a combination of education and work experience.

Desired :

Masters Degree in related Fields plus finance background experience. Experience in Payroll and Health Insurance.

Experience/Technical Skills.

1. Skills Required

• Interpersonal and communication skills
• Organization skills
• Analytical skills
• Rigor Skills
• Computer skills
• Excellent grasp of Local Labor Laws and People and Culture policies, practices, and procedure.

Desired:

• Hands-on experience in using financial softwares such as PeopleSoft

CARE Core Competencies:

• Respect – Behaving in a manner that reflects a true belief in and appreciation for the dignity and potential of all human beings. Gaining other people’s confidence and setting an environment of trust and openness.
• Integrity – Maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles inherent to CARE.
• Commitment to Service – this competency is woven throughout all aspects of the employee’s performance.
• Excellence – Setting high standards of performance for self and/or others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed; ensuring interactions and transactions are ethical and convey integrity.
• Diversity – Promoting, valuing, respecting and fully benefiting from each individual’s unique qualities, background, race, culture, age, gender, disability, values, lifestyle, perspectives or interests; creating and maintaining a work environment that promotes diversity.

Other desired Competencies:

• Negotiation
• Change management
• Performance Management
• Building and nurturing relationships
• Teamwork and team building
• Planning and Organization
• Customer service orientation

PROBLEM SOLVING

The position requires the collection, processing and analysis diversified data of intermediate level of complexity in conformity with the overall and occasional instructions that are assigned by word of mouth or in writing, or in conformity with previous experience.

Three years of experience in People and Culture Management.

The contract duration will be for 9 months with the possibility of an extension.