Pensions & Investments Administrator – International Bond

Who are we?

We want to be the best place that any of our colleagues have ever worked.

At Standard Life International, we believe everyone should have a future to look forward to, and that means looking after our customers, our shareholders, and our people. Standard Life succeeds because of our people – our skills, passions and experience. We will help you grow and progress by acknowledging your talent and rewarding you fairly. In return, you’ll give us your energy, enthusiasm and the drive to deliver results.

We are a part of the Phoenix Group. Phoenix Group are the UK’s largest long-term savings and retirement business with c.13 million customers and c.£300 billion of assets under administration. As a market leader and FTSE100 organisation, we understand that our scale and expertise means that we have a key role to play for our customers, colleagues and our communities to help as many people as possible secure a life of possibilities. We are tackling key environmental and social issues such as transitioning our portfolio to net zero by 2050 – but we’re not done yet.

We’ve seen huge growth and change, and this means there is enormous opportunity for our 7,000 colleagues to grow alongside us.

Flexible working

You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.

About The Role

We’re delighted to share a new permanent opportunity that has arisen within our International Bond teams.

At Standard Life, providing the highest quality service that establishes trust is at the heart of what we do. We are looking for high energy, customer focused individuals who can deliver a positive and proactive customer and adviser experience.

Our International Bond Customer Service teams support UK based advisers and their clients. International Bond clients are typically the wealthiest customers on an advisers’ books. The expectation is for exceptional customer service.

What You’ll Do

As part of our Customer Service team you will:

• build satisfaction and trust with advisers and customers
• respond efficiently, accurately and fairly to customer inquiries using the correct processes and procedures
• have a broad overview of the life cycle of an International Bond
• collaborate with colleagues outside of your team to fully understand the customer journey
• maximise opportunities to retain and grow business
• be proficient in Microsoft Office products
• handle customer complaints, provide appropriate solutions and alternatives within the time limits; following up to ensure resolution
• identify areas of opportunity and proactively work with the appropriate teammates to develop and improve processes to drive continuous process improvement

What You Need

We’re looking for self-motivated individuals who are passionate about providing an exceptional customer and adviser experience. You will also:

• have a minimum of 2 years experience in International Bonds or dealing with High Net Worth customers and their advisers
• Be QFA/CII (or equivalent) qualified
• have a natural flair for customer service; meeting and frequently exceeding customer needs and expectations
• have strong communication skills
• have an understanding of chargeable events and tax planning opportunities available under the product features
• have an ability to multi-task, prioritise and manage time effectively
• have a positive attitude and willingness to serve others
• have a relentless passion for providing a world class experience
• demonstrate a high level of critical thinking and problem solving skills
• demonstrate flexibility in working patterns to meet business needs and customer volumes

Those interested should be excited to demonstrate these skills and be eager to be part of a team of equally driven people.

Why Standard Life?

At Standard Life we believe in creating a positive, energised working environment that gives you every opportunity to achieve success. This commitment is what drives us to achieve a diverse workplace. We don’t just accept difference—we celebrate it, we support it, and we thrive on it.

Our Benefits

• Competitive salary
• Staff pension scheme
• Performance bonus
• Flexible working hours
• Lunch allowance
• Paid volunteering leave
• Study sponsorship
• Health screening
• Life assurance
• Private health insurance contribution

We value diversity in our workforce and welcome enquiries from everyone.