Parts Advisor Apprentice

• Become part of a successful and progressive car and commercial parts distributor. With over 230 locations within the UK and growing, our network supplies parts to over 36,000 independent garages, and fast fit centers across the UK!
• Alliance Automotive offer structured career paths and bespoke training that encourages our teams to develop and progress within our organisation. You could train to become a Branch Manager or Sales Manager!
• At the end of your training, you will have gained a Level 3 Customer Service Specialist qualification and valuable hands-on experience.
• Subject to completion of the course, you will join the team as a Parts Advisor which offers many benefits including a competitive salary and sales bonus.

Apprenticeship type: Level 3 Customer Service Specialist – 15 months course.

Salary: £15,000 per year

(Move up to national living wage- for the remaining 3 months of the apprenticeship in the 2nd year)

After successful completion of the course, you would move onto a parts advisor salary + monthly

sales bonus.

Start dates: Summer 2022

Location: Wakefield.

Hours: Full time – Mon – Fri / 40 hours per week

Ready to earn while you learn?

As an Alliance Automotive Apprentice, you will train for a Customer Service Specialist Level 3 apprenticeship which is delivered over the course of 15 months.

Each apprentice will be expected to complete self-study tasks during the programme. Development Coaches will deliver 1-2-1 and group sessions with ongoing guided support throughout the programme.

This is a fantastic opportunity for someone who’s willing to learn and wants to advance their career. You should have enthusiasm and be able to take instructions and advice from your mentor in a workplace environment.

Day-to-day Duties Within Branch

• Building relationships with our trade customers

Taking enquiries/orders over the telephone, identifying products using various industry standard systems/ electronic catalogues and dealing with queries.

• Serving customers at out trade counter

Taking enquiries/orders, identifying products using various industry standard systems/ electronic catalogues and dealing with queries.

• Processing customer orders and returns

Booking parts to customer accounts, assigning deliveries to drivers/delivery routes and raising credits for returned parts.

• Limited warehouse duties

Checking in orders, booking orders on the system, putting parts away into stock, supplier returns and assisting with dispatching delivery vans.

Essential Skills

• You must be literate, numerate, reliable and keen to learn
• The ability to build key relationships with customers
• You won’t be afraid to ask questions
• Willingness to work in a practical environment
• Eagerness to learn new things
• Ability to take instruction and use your own initiative
• Listening skills

Progression route

• You will be offered a Parts Advisor position subject to completion of the course and work performance. As a Parts Advisor you will be on a competitive salary along with other benefits
• We would like to provide you with additional training and a structured career path to progress your skills

To Be Eligible For This Apprenticeship, You Must

• Ideally have Maths and English GCSEs or Standard (Scotland) at 9-4 (A-C) or equivalent
• Apprentices without GCSES or equivalent will need to achieve Level 2 English and Maths prior to taking the End Point Assessment.
• Not already hold an L3 or higher qualification in customer service
• Be legally allowed to work in the UK
• Have lived in the UK, Ireland, or the European Economic Area (EEA), for at least three years before the start of the apprenticeship. Or have either pre-settled or settled status under the EU Settlement Scheme and lived in the UK, EEA or Gibraltar for at least three years

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