ParamountHomeGroup 75907457 PHG Operations Planner

Operations Planner

  • Full Time
  • Wolverhampton, England, United Kingdom
  • TBD USD / Year
  • Bromford profile

  • Job applications may no longer being accepted for this opportunity.


If you are passionate about delivering excellent customer service, want to join an organisation certified as a Great Place to Work and you enjoy working as part of a team who strive to find the best way of doing things – you belong at Bromford.

In this pivotal role, you’ll be scheduling works using various systems, both proactively and reactively, and ensuring all emergency repairs are completed and actioned accordingly. All work should be complete within agreed timescales, so you’ll need to find the most efficient and commercial way of doing this, identifying, and highlighting any issues to the lead planner as they arise. You should action emails and tasks promptly, building and maintaining good working relationships with the lead planner, operational team and other teams, including customer service.

To be a successful operations planner, we want you to:

  • Be experienced in job/repairs planning, ideally having worked in a housing/repairs/utilities role before
  • Use initiative; be experienced working under pressure and be able to adapt to change
  • Have experience in using CRM systems (D365 would be ideal, although not essential)
  • Experience of using scheduling tools (DRS would be ideal, although not essential)
  • Have an understanding of resource migration and forecasting methodology
  • Have a creative mind and a will to get the job done
  • Bring a good understanding of health and safety
  • Have good general knowledge of repairs and maintenance
  • Be experienced in using Microsoft software and systems
  • Pride yourself on delivering excellent customer service
  • Be a great ambassador for Bromford.

This role is based in our Wolverhampton office (WV10). Due to the nature of the role, a DBS check will be completed for the successful applicant.

Closing date for applications is Friday 2 February 2024. Interviews will take place at Venture Court, Wolverhampton.

Depending on application volume, this advert may close earlier than advertised. Apply early to avoid disappointment!

About Us

We are a housing association- one that owns and provides 46,000 homes for people who can’t access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It’s a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to providing a culture where our customers, our colleagues and our partners feel valued for being unique. We empower individuals to reach their full potential within an open, fair and supportive environment. In return we expect everyone to be respectful, collaborate effectively and embrace diversity. By listening, learning and acting we aim to constantly evolve our ambitions for equality, diversity and inclusion to ensure we can always achieve our purpose.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 – Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on ‘UK’s Best Workplaces for Wellbeing’ list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.


Flexible benefits

Learning and development

Private medical cover

Work-life balance

Pay and financial wellbeing

Health and wellbeing


To apply for this job please visit

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