Operations Officer

CTG overview:

• CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
• CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
• Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
• Visit www.ctg.org to find out more

Overview of position:

• Our client is an operational arm of the United Nations (UN), supporting the successful implementation of its partners’ peacebuilding, humanitarian & development projects around the world. Mandated as a central resource of the UN, our client provides sustainable project management, procurement & infrastructure services to a wide range of governments (govts.), donors & UN organisations.
• For over 20 years, our clients Peace & Security Cluster (PSC) has provided portfolio & project management services in the area of Mine Action (MA) & explosive hazards, that are reinforced by comprehensive management & oversight controls. Under this umbrella, the PSC is responsible for the implementation of projects that, through the engagement of inputs such as personnel, third parties, assets & other resources, deliver activities that produce substantive MA outputs.
• Project management is conducted in line with our clients Project Management Manual (PMM), which incorporates best practices in the field, as well with a view to quality & cross cutting initiatives such as workforce & talent management, knowledge & information management, health, safety, social & environmental management; gender parity & mainstreaming & diversity & inclusion. This comprehensive delivery platform is implemented in accordance with partner requirements & in line with our clients rules & regulations through the leadership of the Cluster Director, who has the overall authority & accountability for the performance of PSC on behalf of its clients.

Operations design & planning:
Support the Head of Operations in providing input to the HPU on program & project design documents from an operational and technical standpoint, such as:

• Workplan (e.g. nature of threat, technical personnel & equipment requirements, etc.).
• Concept of operations.
• Input into the documents above is from the operational & technical aspects encompassing MA action pillars (e.g. clearance, EORE, VA, advocacy & stockpile destruction)
• Ensure that implementation plans have viable timelines, are assigned appropriate resources & that implementation options reflect the knowledge of the context, as well as our clients mechanisms & policies, key implementation documents include mainly our clients project agreements, solicitation documents used to contract third parties (i.e. contractors & grantees) & HR plan.

Operations implementation & monitoring:
Ensure operations are conducted in accordance with our clients policies & standards, such as:

• Financial & procurement rules.
• Contract & grant management policies.
• Project management standards.
• HSSE standards.
• Gender parity & mainstreaming policies.
• IMS systems & standards.
• Organizational design standards & HR policies.

Ensure operations are conducted in accordance with MA technical standards, such as:

• IMAS & corresponding NTSGs.
• IATG.
• MOSAIC.

Oversee, coordinate & monitor MA operations & performance (both operations conducted in house & those conducted through third party contractors & grantees), including:

• Ensure third party contracts & grants are delivered in accordance with contractual / grant terms & conditions, including in accordance with MA technical, operational & QA processes (implementation plan, SOPs, task orders issuance, accreditation).
• Review all performance reports & populate internal monitoring & reporting mechanisms (i.e. grant & contract management plans) to inform the monthly payment process.
• Implement the program QM & IMS.
• Advise the Head of Operations on potential technical & operational issues that may impact the achievement of program / project outcomes & appropriate solutions.
• Participate in BOI as relevant.
• Ensure operational plans are effective & reviewed regularly.

Stakeholder management:

• In support of the HPU, manage relationships with the CMAP & other direct stakeholders, particularly around operational & technical issues
• In support of the HPU, upon request from the CMAP, engage national MA authorities & / or relevant govt. ministries for purposes of coordination as requested, specifically relating to review / implementation of NTSG’s & / or IMAS & other relevant international standards as well as treaty implementation / obligations.

People management:

• Mentor & advise operations personnel in planning, execution & delivery of allocated projects, ensuring incorporation of best operational processes.
• Promote teamwork, collaboration & diversity by providing the operations team with clear direction, objectives & guidance to enable them to perform their duties responsibly, effectively & efficiently.
• Directly lead national & international personnel in a multicultural team, ensuring a professional, ethical & well managed operations team.
• Foster a positive & enabling work environment, respectful of both men & women & ensure that the highest standards of conduct are observed.
• Ensure that regular performance reviews are conducted & any issues are immediately addressed.

Knowledge management & innovation:

• Ensure records of operations related files are well maintained.
• Effectively manage efficient and effective operations in his AOR.
• Keep abreast of & incorporate the latest / best practices, approaches & technology to enhance operational results.

Impact of results:

• The effective & successful performance by the Operations Officer directly impacts the achievement of our clients project deliverables & their stakeholders program results & consequently reinforces the visibility & image of their stakeholders program.

Project reporting:

• This role reports to the Head of Operations.

Key competencies:

• Advanced University Degree (Master’s Degree or equivalent) with a minimum of 5 years of relevant experience is required, in lieu of an Advanced University Degree, either (a) a First Level University Degree (Bachelor’s Degree) with a minimum of 7 years of relevant experience may be accepted or (b) a minimum of 11 years of military or police experience may be accepted (see “Experience” below).
• Relevant experience is defined as experience in project management in a military, humanitarian, conflict, post conflict, or development context.
• A minimum of 3 years of proven & applicable experience in the management of HMA operations & in particular previous experience managing / implementing the following activities namesly, EOD in single, multiple & bulk demolitions, NTS, TS, mechanical clearance & ground preparation, mechanical assisted clearance operations in an urban environment, manual mine clearance, BAC, road clearance, HRS & / or IEDD.
• Knowledge of the IMAS, IATG & MOSAIC.
• Knowledge working with IMS IMSMA.
• Experience in writing & reviewing reports is required.
• Experience working in a developing country is desirable.
• EOD level 3 certification is required.
• EOD qualifications should be from international organizations that train & educate EOD specialists in accordance with IMAS standards.
• The individual is responsible for providing proof of competence & the curriculum of courses attended.
• Full working knowledge of English & Ukrainian (reading, writing, and speaking) is required.

Team management:

• Team management responsibility is required for this role.

Further information:

• Qualified female candidates are encouraged to apply for this role.