Operations Manager (Blackheath)

What makes Community Integrated Care a great place to work:

Age Exchange is a leading charity that uses the power of arts, creativity, and social connection to empower and enable people who access care and support. Directly delivering thousands of hours of support every year and working in partnership with leading community and cultural organisations, we promote independence, wellbeing, and happiness, and champion social inclusion.

Age Exchange is currently looking for a skilled Operations Manager to lead our teams in Blackheath.

If You Have Experienced Running a Community Hub, Café, Or Managing Volunteers And You Are Looking For a New Opportunity To Work In a Rewarding And Enriching Environment, Then In ‘ Exchange’ You’ll Get

Flexible and Hybrid Working: We have a standard 35 hour working week and support hybrid working. Whilst you will need to be onsite a few days a week in Blackheath, you can work part of your week from home, cutting the commute and enabling you to spend more time getting the right work life balance for you.

Competitive Salary: £30,000 to £40,000 (dependent upon experience)

Pension : contributory pension scheme

Benefits : 33 days holiday and a holiday purchase scheme you’ll have time away from work to rest and recharge. You’ll also have access to retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app, and you’ll be entitled to a Blue Light Card which unlocks a whole host of discounts

Development : We’ll work with you to develop your career, or to learn and experience new things. We are passionate about developing our people.

Support : F rom our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you’ll have the support available to lead an easier(financial) life

Who you’ll be supporting & more about the role:

This year we are celebrating our 40th Anniversary of bringing arts, culture, and creative expression to people with support needs, people living with dementia, or who face isolation. A pillar of the Blackheath community, our Community Cafe and Bakehouse Theatre bring people together through the library, cafe, and room hire.

Activities are driven by the local community from belly-dancing on Wednesdays, seated pilates, music workshops, Rhyme Time for children, through to the Book Shop sales run by the Friends of Age Exchange – our Hub is a vibrant and engaging place to be.

You will play a crucial role in enhancing the overall community experience and contributing to the mission of Age Exchange’s operations and services in Blackheath.

Day to Day

We Are Looking For An Experience Manager To Lead Our Operations In Blackheath. Reporting To The Chief Executive Officer, Day To Day You Will

Leading the development and delivery of our Blackheath Operational strategy, making sure that everything we do is aligned to our overarching strategy

Oversee the management and maintenance of our complex in Blackheath which includes the Community Café, Library, Bakehouse Theatre, Offices, and Rooms for Hire.

• You’ll build relationships and networks in the local community – spotting opportunities for Age Exchange to have a real and meaningful impact to those facing isolation
• Be keeping an eye on performance – you’ll be tracking spend, reporting on performance, and spotting opportunities to develop and improve
• Spending your time with people – having great conversations, building positive relationships, supporting your teams of employees and volunteers to achieve their goals in the workplace
• You’ll be looking for opportunities to network and grow – spotting ways to improve our services, develop our brand, and deliver meaningful impact for the local community – all which enables us to achieve our core charity objectives

Your Values

Our Ideal Candidate

• You’ll be an excellent communicator – able to convey complex information in a manger that is easy to understand by a wide range of people
• You might describe yourself as a “People Person” – you are great at building relationships quickly and find it easy to engage with people from a diverse range of backgrounds
• You love the detail – you love data and analytics, you enjoy tracking, trending, and analysing information to inform strategic decisions and optimise operations
• You’ll be a safe pair of hands – you are known for your unwavering professionalism.
• You are passionate about leading well – you believe leading people well is essential to high performing teams and you’ve got the experience and the results to show for it

Skills And Experience

Operations Management – you’ll have proven experience effectively overseeing diverse operations, particularly in a community-focused setting

Community Engagement – You’ll have brilliant experience building positive relationships within the community, connecting with local people and local businesses, and building partnerships which enhance the community’s wellbeing

Financial Acumen – You’ll have experience managing budgets, allocating resources efficiently, and identifying cost saving opportunities that don’t compromise of service or quality

Facility Management – you’ll understand health and safety legislation, food standards and hygiene rules, and safeguarding and CQC regulations. You’ll know what you need to do to maintain high standard of cleanliness, safety, and regulatory compliance for a wide variety of spaces which include the café, library, offices, and rooms for hire.

Leadership – you’ll have experience leading teams well, managing performance, inspiring and motivating colleagues to success, to ensure a collaborative and productive work environment.

Challenge Solving – you’ll have strong analytical and problem solving skills and you’ll be able to address challenges creatively and strategically

Adaptability – you’ll have capacity to adapt to changing circumstances and proactively seek opportunities for improvement

Here at Age Exchange we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong. We want to an organisation that is truly fair and equal to all – where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work.

By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice.

We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact [email protected]

Please note, If you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Age Exchange is an Equal Opportunities and Disability Confident employer.