Operations Manager

Catholic Relief Services a Development Organization is seeking qualified, experienced, and highly motivated Operations Manager who will manage and/or coordinate the majority of the following operational functions -Human Resources (HR), Logistics, Procurement, Administration, Fleet, Information and Communication Technology (ICT) and Audit – under the direction of the COP for KIDSS and in close collaboration with the Country Program Operations Units, in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will promote stewardship of resources, help ensure principled compliance, proactively identify risk issues, and under supervision lead operational improvements

The position is based in Yaoundé/Cameroon

Primary Responsibilities:

· Manage or coordinate operations functions – systems, processes and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming. Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources.

· Provide capacity strengthening and support to partners in the area of Operations management. This includes conducting monitoring visits of partners as required by CRS policy. Mentor and assist partners in a collaborative fashion to strengthen institutional capacity in operations, including in finance, procurement, and human resources. Conduct formal and information training with partners. Work in partnership with CRS’ partnership team to address partner challenges.

· Coordinate and monitor day-to-day operations to ensure support services are delivered with high-quality in an efficient manner. Identify and help address challenges that affect the proper stewardship and optimal utilization of program assets and resources (financial, human, and material). Proactively manage security and mitigate security risks.

· Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming.

· Provide guidance of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.

· Contribute to effective staffing of CP needs and adherence to HR systems, policies and practices that support a high-performance culture, staff development and retention. Help assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.

· Coordinate compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of operations policies and procedures. Coordinate response to issues that emerge from internal and external audits and provide guidance to implement improvements.

· Help maintain the proper conditions for learning – a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Identify capacity strengthening needs and provide guidance for project teams and partners, which includes cross-departmental learning.

Qualifications and Experience:

· Master’s degree in business administration, Finance, Accounting, or another relevant field is preferred.

· Minimum of 5 years work experience in finance, human resources, logistics, or administration officer/support level position with progressive responsibilities.

· Additional education may substitute for some experience; additional experience may substitute for some education.

· Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.

· Management experience a plus. Experience with an NGO preferred.

· Understanding of financial systems, including budgeting and budget/expense analysis experience preferred. Knowledge of Insight software or similar financial reporting software a plus.

· Knowledge of multiple public donors’ regulations, including USAID, a plus.

· Staff management experience and abilities that are conducive to a learning environment a preferred.

· Capacity strengthening experience is a plus.

Required Languages

· High level written and oral proficiency in French and English required.

· Additional local languages a plus.

Personal Skills

· Good strategic, analytical, systems thinking, and problem-solving skills and ability to make sound judgment and decisions

· Good relationship management skills and the ability to work closely with local partners

· Proactive, results-oriented, and service-oriented

· Attention to details, accuracy, and timeliness in executing assigned responsibilities

· Ethical conduct in accordance with recognized professional and organizational codes of ethics

Required Travel: Must be willing and able to travel up to 40%

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.