Operations Manager

** Only Bangladeshi Nationals are eligible to apply for this position.

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:

You will manage and/or coordinate the majority of the following operational functions -Logistics, Procurement, Administration, Government Relations, Fleet, Information and Communication Technology (ICT) and Audit – in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will promote stewardship of resources, help ensure principled compliance, proactively identify risk issues, and under supervision lead operational improvements.

Roles and Key Responsibilities:

• Manage or coordinate operations functions – systems, processes, policies and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming, including required approvals from National Security Intelligence (NSI), Special Branch of Police (SB), NGOAB, Department of Immigration and Passports (DIP) and other relevant embassies necessary to process security clearance, work permit and visa for staff as well as visas for visitors. Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources.
• Coordinate and monitor day-to-day operations to ensure support services are delivered with high-quality in an efficient manner. Identify and help address challenges that affect the proper stewardship and optimal utilization of program assets and resources (financial, human, and material). Proactively manage security and mitigate security risks.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high quality programming.
• Provide guidance of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
• Coordinate compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of operations policies and procedures. Coordinate response to issues that emerge from internal and external audits and provide guidance to implement improvements.
• Help maintain the proper conditions for learning, safeguarding and REDI – a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Identify capacity strengthening needs and provide guidance for project teams and partners, which includes cross-departmental learning.
• Manage government relations and compliance with relevant Ministry, NGO Affairs Bureau (NGOAB), Deputy Commissioner (DC), Upazila Nirbahi Officer (UNO) and local administrations, including all Foreign Donor (FD) forms required throughout the project registration cycle.

Basic Qualifications

• Bachelor’s Degree in Business Administration, International Development, or other relevant field.
• Minimum of 5 years work experience in government liaison, finance, human resources, logistics, or administration officer/support level position with progressive responsibilities through I/NGO.
• Additional education may substitute for some experience; additional experience may substitute for some education.
• Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.

Required Languages – Fluency of written Bangla, including typing in Bijoy. Professional fluency in written and spoken English.

Travel– Must be willing and able to travel up to 25% to project field sites.

Knowledge, Skills and Abilities

• Good strategic, analytical, systems thinking, and problem-solving skills and ability to make sound judgment and decisions.
• Good relations management abilities. Ability to work collaboratively.
• Ethical conduct in accordance with recognized professional and organizational codes of ethics.
• Proactive, resourceful, solutions-oriented and results-oriented.

Preferred Qualifications

• Master’s degree in Business Administration, International Development, or other relevant field.
• Experience engaging partners and strengthening partnerships; experience working with CRS and Caritas Internationalis network is a plus.
• Experience in using Oracle system is a plus.
• Excellent knowledge of hierarchy within government offices.
• Demonstrated experience with NGOAB throughout the project cycle.
• Candidates with gender and diversity is a plus, including female, persons from marginalized groups; persons with disability; and, origin from geographically marginalized location.
• Management experience a plus. Experience with an I/NGO preferred.
• Knowledge of multiple public donors’ regulations, including CIMOs and USAID, a plus.
• Staff management experience and abilities that are conducive to a learning environment a preferred.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Supervisory Responsibilities: Government Relations & Administrative Manager, Admin Officer and Procurement Officer

Key Working Relationships:

Internal: Country Manager, Finance Manager, Head of Programming, Program Managers, HR Officer

External: Advisor-Government Relations, Relevant Ministry, NSI, SB, NGOAB, DIP, Airport Immigration, DC, UNO, other relevant stakeholders, auditors, partners

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer

CRS is an equal-opportunity employer and does not discriminate on the basis of national origin, caste, religion, race, HIV Status etc. CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Employment Application Clause:

• “By applying to this job/consultancy, I understand and acknowledge that CRS requires its staff to demonstrate dignity and respect to all people, and to actively prevent harassment, abuse, exploitation. Further, I understand that if I am a successful candidate, I will be subject to background check, and my personal /professional references will be asked · related to the above safeguarding. -related topics.”