Operations Manager

Overview about Bunyan Organization

Independent non-profit organization care about the Syrian affairs, established in 2004

where it started its activities in the city of Aleppo north of Syria and was licensed in turkey in 2014

Bonyan’s refugee response program is structured around three axes: education, protection, and livelihoods.

Vision:

People’s development makes them prepared and responsible aiming to the rise of the Syrian society and the creation of its civilization.

Mission:

We work to improve the Quality of Education and strengthen the values to contribute to the rise of the Syrian society.

Our Value:

Proficiency – Initiative – Welfare – Abundance

Job Title: Operations Manager

Job Code: TR-OPS-Mngr-2212

Location: Turkey/Gaziantep

Reported to: CEO

Job Description Details:

Job purpose:

Provides leadership, direction and management of all Program Support units, HR, IT, Logistics, Safety & Security and Administration activities in the Head Quarter. Supervise the Support Departments and ensures the proper recording documentation, control, monitoring and reporting of administrative, HR, IT, Safety & Security and Logistics, operations and business transactions.

Duties and Responsibilities:

Senior Leadership

• Work closely with the CEO and other Senior Management members to ensure that strong working collaboration is developed and maintained between Support staff, Program staff, and field staff.

• Support and advise the CEO when taking key decisions at the HQ level.

• Lead the development and revision of program support procedures and systems.

HR, IT Management

• Develop, review and update human resource and administrative policies and procedures and ensure they are effective, efficient, fair and transparent, promote equal opportunities and in compliance with Turkish labor laws.

• Assess staffing needs as required and ensure that HR Identify and recruit new and replacement staff including scheduling of contract extensions, new contracts, and necessary terminations.

• Ensure pertinent org charts, contact lists, and information flow lines are constantly updated and widely shared.

• Work with HR to ensure a complete orientation package is in place and that all new staff are oriented on time.

• Work with HR to assess training and development needs of staff, develop a training plan and ensure that it is resourced for and implemented

• Establish personnel filing systems and ensure that HR updates all the personnel files with required information on a regular basis

• Liaise with the Programs and Partnerships team to maintain contacts with partners and implement communication activities including working with the media team to facilitate media stories and the collection of media materials from inside Syria when relevant, within the agreed risk management.

• Develop and deliver a clear and effective system for internal communication including the dissemination of newsletters and other documents and publications for the staff and board members

• In coordination with the IT Officer ensure high delivery of IT services including sourcing and implementation of a software that is fit for purpose

• Ensure that back up of documents is done on a regular basis through the server

Safety & Security Management

• Take the lead in collaboration with the CEO on assuring that relevant Safety & Security contingency plans are undertaken, updated, and in place.

• Develop and implement Safety & Security Policy and Standards ensuring compliance at all level

• Participate in formal or informal NGO security and analysis networks/forums in the area to share information with other NGOs, and gain access to security analyses (if available), support the functioning of this forum.

• In-depth analysis to support safe program operations.

Logistics & Administrative Management

• Responsible for the management of all administration and Logistics functions and is responsible for the full and proper implementation of Bonyan systems.

• Supervise the implementation of procurement activities to ensure adherence to policy and procedures, cost-efficiency, and timely receipt of materials, equipment, and services.

• Supervise the management of the HQ and sub-offices to ensure appropriate maintenance, repair and organization, and follow-up of the lease agreements.

• Any other task as requested by the line manager.

Academic Qualifications:

M.S. Degree in Business Management or equivalent.

Requirements:

• At least 5 years as Operation / Admin Manager or equivalent experience..

• Demonstrated knowledge of NGO / humanitarian field..

• Thorough understanding of financial accounting, reporting and grants and contract management processes.

• Solid analytical and problem solving financial troubleshooting and audit experience.

• Facilitation skills to conduct training sessions for small, medium and large sized groups.

• Demonstrated knowledge and ability to manage of various donors’ regulations and policies eg DFID, OFDA, UN Grants etc.

Skills

• Ability to handle multiple priorities and to adopt local practices to global standards

• Good command of spoken and written English and Arabic

• Proficiency in Microsoft Office including Excel and Word and good skills.

• Excellent leadership, people management, coaching and negotiation skills

• Effective and professionally mature team leader;

• Strong oral and written communication skills; fluent English is mandatory