Operations Incident Response Intern

EF Education First is the world leader in international education. With more than 52,000 staff and teachers and with a presence in 116 countries around the world, our mission is simple: opening the world through education. Since we were founded in 1965, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree.

By putting people at the center of everything we do, the team at EF Educational Tours makes understanding come alive for our customers. Because a meaningful travel experience starts with whoever’s showing you the way forward.

The Safety and Incident Response Team is looking for individuals who exhibit strong empathy, positive attitude, and calm under pressure skill sets in a fast-paced working environment. These individuals will use their customer service and strong communication skills to aid in streamlining communication and operational incident response case management. This internship will start in Spring 2023.

The Role

Start: Early Spring 2023

Length: Early Spring 2023 until End of July 2023

This is a paid internship

An intern in this position will work closely with the Safety and Incident Response Team to help communicate with Tour Directors when operational incidents occur on tour. Your main role will be to assist with case management to support the Operations teams needs for the different tour products EF Tours produces for American and Canadian travelers. You will get firsthand exposure to the EF Tours Safety-First Program for all our products and a holistic view of how our business operates.

Main Areas Of Responsibilities

• Answer all calls that come into the Operations Emergency line then open operational cases and assign to the correct specialist by division
• Liaise with teammates across departments to ensure consistency of cases and case management procedures
• Provide on-tour support and assist with the operational tasks required to produce a tour
• Provide immediate assistance to Tour Directors for travelers requiring COVID-19 isolation and necessary operational needs
• Collaboration with internal stakeholders, such as Operations, Procurement, Tour Success, Invoicing, and the Tour Director Department to provide a beautiful customer experience
• Assist the Safety and Incident Response Team with administrative tasks as needed

Requirements

• Complete fluency in English, both written and oral
• Japanese language skills are a plus
• Clear and confident communication skills
• Organizational skills and great attention to detail
• Ability to prioritize and act immediately
• Strong service mind and listening skills
• Great team player
• Positive attitude and empathy for others
• Good judgement – ability to recognize when an issue should be escalated
• Calm under pressure

Application

Please submit your CV & Cover Letter in English, online. We will screen applications on a rolling basis.

To be considered for this role, applicants must have the legal right to live and work in Japan. There will be no visa sponsorship available for this role.

EF Tours

EF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-hand the very best historic, cultural, and natural sites in the world. For more detailed information, please visit us at www.eftours.com

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.