Operations Director

Overview

Global Communities works at the intersection of humanitarian assistance, sustainable development and financial inclusion to save lives, advance equity and secure strong futures. We support communities at the forefront of their own development in more than 35 countries, partnering with local leaders, governments, civil society and the private sector to achieve a shared vision of a more just, prosperous and equitable global community.

The Operations Director will support the Country Director and the Program Director in overseeing daily programmatic and administrative operations at the Global Communities Gaziantep office and associated field offices. They will supervise all operations, logistics, IT, and procurement staff and ensure that all day-to-day programming activities across the NWS and NES country portfolio are adequately supported. The Operations Director ensures compliance with all donor regulations and Global Communities’ policies and supports the efficient delivery of humanitarian and development programming in NWS and NES.

Responsibilities

Responsibility Area: Leadership, Management, Coordination

• Grow and lead a high-performing team of operations, procurement, and logistics professionals, ensuring a customer-service approach to functional support delivery.
• Provide training and mentoring to local staff and local partner organizations on effective and compliant operations, logistics, and procurement to support efficient delivery of humanitarian and development programming.
• Ensure governing policies and best practices in Operations are followed and adhered to and that the Operations department coordinates well internally and with all other GC departments.
• Support and strengthen country office procedures and policies as necessary for the effective management of the supply chain, vehicle fleets, communication systems, procurement, and logistics components of the program.
• Ensure policies and procedures meet the needs of both emergency and development programming, adapting approaches as the context changes and Global Communities’ portfolio of response and recovery activities grows.
• In collaboration with program teams, coordinate all field-based procurement and logistics in support of active programming, including supply chains, and vehicle movements.

Responsibility Area: Procurement

• Oversee procurement processes, including the oversight and effective management of drafting and/or reviewing RFPs and RFQs, conducting bid analyses and evaluations, drafting procurement contracts, and reviewing contract deliverables.
• Ensure the maintenance of accurate and complete files of procurement documentation.
• Review all procurement processes and actions for compliance with donor rules and regulations, as well as Global Communities’ policies.
• Ensure all procurements are well planned, tracked, and priced.
• Maintain and conduct regular review of the Procurement SOP ensuring its compliance with the FFAM (Field Finance and Admin Manual), donor rules and regulations and local laws/ norms in Turkey, Syria, and Iraq.

Responsibility Area: Logistics

• Oversee logistics processes to procure, store and distribute stock, supplies and services for the timely delivery of project objectives.
• Manage the tracking of all supplies, equipment, and materiel in transit, through its receipt, storage, and onward distribution.
• Manage and share pipeline and supply chain information, ensuring that program staff are well informed and well prepared for incoming goods and materiel. Ensure timely reporting on stock status to help program staff with planning of stock replenishment.
• Oversee all matters and logistics relating to vehicle transport and fuel management, to ensure all vehicles are insured, managed correctly, being driven safely, maintained appropriately, damages are reported, and ensure that vehicle equipment (tools, communications, etc.) are complete and serviceable; and that usage of fuel is correctly managed, logged and recorded.
• Oversee all asset management, tracking and reporting for Ukraine portfolio.

Responsibility Area: Project Support

• Contribute to work plans, reporting, and other relevant program deliverables as required.
• Collaborate closely with other functional support team leaders, including finance, HR/Admin, safety, and access, to contribute to seamless support to program activities and coherent capacity development of partner organizations.
• All other duties as assigned.

POSITION SPECIAL RESPONSIBILITIES:

• Promote a culture of excellence, inclusion, learning, support, diversity, and innovation.
• Visit project locations and partner activities in NWS and NES as required for appropriate oversight and representation with up to 50% travel within Syria.
• Supervision responsibilities.

Knowledge, Skills and Abilities

• Proficient in USAID rules and regulations; prior experience working on USAID, BHA funded programs preferred and other donors such as UN, ECHO, FCDO etc.
• Experience with remote management preferred.
• Prior experience in the MENA region preferred but not essential.
• Fluency in English, working knowledge of Arabic and/or Turkish highly desirable.
• Experience managing large teams required.
• Strong attention to detail and ability to prioritize in a fast-paced environment.
• Computer/word processing and standard office software skills.

Qualifications

• Undergraduate degree in a related discipline and a minimum of eight years of related work experience or a minimum of 12 years of relate work experience.
• A minimum of 8 years of international humanitarian experience, including at least 4 years specifically focused on operations, procurement and logistics.
• A passion for the mission and values of Global Communities

Application Instructions

To be considered for this position, please apply (including your resume and cover letter) by 1/1/2024. Applications received after this date may be reviewed on a rolling basis until the job has been filled.

Location and Work Schedule

This selected candidate can be based in Turkey. This role is expected to work on-site unless otherwise stated.

Salary and Compensation

The estimated salary for this position is between 126,794 and 174,369. Final salary will be based on several factors including qualifications, geographic location, experience, and internal equity. Global Communities provides a comprehensive benefits package; please note that this position is eligible for allowances.

COVID-19 Policy

As an organization working to advance public health, Global Communities has an obligation to model best practices and to do all we can to protect each other, our partners, and the communities where we work. To ensure the continuity and effectiveness of our business operations, Global Communities is adopting a policy to safeguard the health of our visitors, employees, families, and the larger global community from COVID-19. Effective January 3, 2022, all U.S.-based Global Communities employees are required to provide proof of having received full dosage of COVID-19 vaccine that is FDA approved, approved for emergency use authorization, or have an approved medical or religious exemption on file with Global Communities, as a condition of employment.

Safeguarding Policy

Global Communities holds strict safeguarding principles and has a zero-tolerance policy for conduct of sexual exploitation, abuse, and harassment. In the process of recruitment, selection, and appointment, Global Communities will conduct robust reference and background screening checks, including international vetting as a signature of the Global Misconduct Disclosure Scheme to ensure children and vulnerable adults are safeguarded, and abuse is prevented. The incumbent is required to carry out their duties in accordance with Global Communities Safeguarding policy and the Standards of Conduct.

EEO/ADA

Global Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Global Communities complies with all applicable provisions of the ADA and makes reasonable accommodations for applicants and employees with disabilities unless it provides undue hardship to the organization. If reasonable accommodation is necessary to participate in the recruitment process, please contact [email protected].