Operations Assistant

Link to original job advertisement

Context

Under the direct supervision of the Resettlement and Movement Management (RMM) Senior Associate and under the guidance of the Head of Unit for Migrant Protection and Assistance (MPA) in the Country Office for Belgium and Luxembourg, the incumbent will assist the MPA team in the implementation of movement related activities and provide airport assistance to departing, arriving and transiting migrants.

Core Functions / Responsibilities

ASSIST WITH THE IMPLEMENTATION OF PROJECTS

In particular, the incumbent will:

1. Assist IOM assisted migrants with the departure formalities at the airport (both at Brussels airport as at Brussels South airport): check-in, security check, border control and boarding;
2. Meet and assist IOM assisted migrants at the bus meeting point and assist with their departure;
3. Pay reinstallation grants, excess luggage, costs related to travel documents and transportation costs according to the project’s criteria whenever necessary and as instructed;
4. Provide arrival assistance at Brussels airport to IOM assisted passengers: border control, luggage collection, customs and transportation until final destination if needed;
5. Provide transit assistance at Brussels airport to all migrants transiting under IOM’s auspices, including providing meals and drinks;
6. Prepare, encode and follow up of new Assisted Voluntary Return and Reintegration (AVRR) applications in the appropriate database and ensure file dissemination among the case workers;
7. Support the coordination between the case workers and the airport assistants through administrative follow up;
8. Provide general administrative assistance in the implementation of MPA projects such as the Assisted Voluntary Return and Reintegration and Resettlement projects;
9. Go, upon request, on duty errands to the bank, post office, embassies, etc.;
10. Drive office vehicles for the transportation of IOM visitors.

Required Qualifications and Experience

Education

• Bachelor’s degree (or higher) in Business/Office administration or related field from an accredited academic institution with 1 year of relevant professional experience.

OR

• Completed High School degree with 3 years of relevant professional experience.

Experience and Skills

• Working experience at Brussels Airport and/or airline industry is an asset;
• Operational experience in direct support to migrants is an asset;
• Knowledge of Amadeus Central Reservation System is an asset;
• Strong organizational and solution-oriented skills;
• Strong communication and diplomatic skills, applied in a professional environment;

Languages

Fluency in English and working knowledge of French and Dutch is required.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of vaccination against COVID-19.

This post is subject to local recruitment. Only persons holding a valid residence and work permit for Belgium will be eligible for consideration.