Operational Key Account Manager

About the role

MAIN JOB PURPOSE

Reporting through a Account Director (AD) the OKAM manager will provide freight forwarding and/or Order Management and logistics services for named key clients. Specifically, the role is to have full operational responsibility for the humanitarian/health projects and could involve international freight forwarding, in-country distributions and any related warehousing activities – supporting the AD in all other roles. The OKAM will also actively manage, train and develop support staff. Additional responsibility will be allocated based on skills and experience

MAIN RESPONSIBILITIES OF JOB

Logistics

• Provide a logistics service in compliance with company quality systems and standards of ethical practice, aid donor guidelines and end user requirements. This will include:

Sourcing freight requirements

• Clarify requirements with client where necessary
• Determine the most appropriate means of transportation, considering cost and time factors
• Identify sources to meet specification

Quoting Clients

• Provide quotes taking into consideration relevant criteria and ability to comply with company terms and conditions.
• Make recommendations and agree contract with the client.
• Negotiate cost reductions with suppliers where appropriate

Contract Management

• Confirm acceptance with client
• Prepare contract documents as required
• Liaise with freight company / supplier/Inspection as necessary to monitor progress, ensure timely delivery including customs clearance.
• Working with finance team to ensure supplier payment process works to meet the demands of the business
• Ensuring accuracy, timeliness and completeness of client invoicing.
• Resolve issues arising

Client Relationship

• Lead and maintain an on-going relationship with the client, keeping client pro-actively informed, responding to needs and developing solutions.
• Liaise with other CA departments as required.

Business Development

• Opportunity identification, tracking and management – feedback and suggestions (from both clients and suppliers and competitors) to be shared with OCAMs and GSC management
• All quotes submitted to be held centrally on Cargowise
• Feedback to be sought on all proposals submitted

Technical delivery

• Where applicable, the Job Holder shall undertake all procurement in compliance with Good Distribution Practice (GDP) in accordance with the provisions of our Wholesale Distribution Authorisation (Human) (WDA (H)) issued by the Medicines and Healthcare Products Regulatory Agency (MHRA) and our United Kingdom Controlled Drug Licence issued by the Home Office

• Lead the Cargowise training for all staff in operational and support processes.

General

• To lead and manage the GSC teams support staff in the efficient and timely completion of tasks.
• Be aware of and adhere to company quality standards and procedures in accordance with Crown Agent’s commitment to working to the highest quality standards and striving for continual improvement

Safeguarding

• Be aware of and compliant with all the standards following Safeguarding procedures and policies. Promote Crown Agents’ speak up culture in order to protect the welfare of children, young people and vulnerable adults

About you

Qualification

• Degree level, or equivalent working experience
• Advanced Excel skills

Experience

• Proven experience in forwarding, shipping or airline industry, or international logistics customer service from client side
• Experienced in delivering logistics solutions in fragile and challenging locations
• Cargowise advanced user.
• Proven experience in managing support staff.

About us

You’ll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience.

About what’s on offer

Crown Agents offers a competitive benefits package.