AIG
Long-term Product Operation Specialist, Operations Korea Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Your future team
Client & Policy servicing in Operations delivers overall policy maintenance and customer services of Personal & Commercial Insurance, mainly focused on policy issuance, billing, collection, and endorsement. Our key goals are to expand quality customer experience through leveraging digital enablers as well as to improve service quality and operation efficiency.
Your contribution at AIG
As one of Operations, you can have the opportunities that managing our customer journey and expanding your knowledge base in insurance business. You will take a part in designing and providing competitive insurance services to our customers and you will be accountable for optimization the end to end process with cross-functional collaboration.
Ultimately, you can contribute to Customer Experience and the profitable growth of AIG.
About the role:
Key Responsibilities
- Manage the endorsement, renewal and refund operations of long-term policies
- Reflect regulatory requirements into policy operations & monitoring the quality
- Set-up and optimize operation processes in accordance with the regulations revision and new products launch
- Perform UAT for new & renewal products launching and the regulatory changes
- Verify premium, refunds including CSV, reserve, maturity/dormant benefits from endorsements, terminations, renewal in the policy life cycle
- Analyze the policy persistency rates
What we’re looking for:
Key Capabilities:
- Business knowledge and operational experience of long term products
- Fully understanding and interpretation of regulations and policy wordings and apply to daily operations
- Strong analytical skills and proficiency in OS tool (MS-excel, SQL, ppt)
- Proficiency in English & Korean, both spoken and written, and excellent presentation skill for senior management
Key Experience:
- Experienced of personal insurance industry
- Bachelor’s degree
A look at our Benefits
We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our “Giving Back” program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues’ development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
OP – Operations
Estimated Travel Percentage (%):
Relocation Provided:
AIG Korea Inc. (South Korea)
To apply for this job please visit aig.wd1.myworkdayjobs.com.