On-Call Site Assistant- ARCHES Sheltering

The ARCHES Team is seeking On-Call Site Assistants! If you are looking to help people in your community, then apply today! The On-Call Site Assistant will provide direct support to sheltering services at Tanner Project, ARCHES Inn, Navigation Center, Day Center, and/or Warming or Cooling centers. Responsibilities include supporting daily operations, including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, and other special projects as needed. This position requires the ability to work, days, nights, weekends and/or holidays as needed.

Candidates must submit application by 1/18/2024 in order to be considered for first round interviews.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION And/or EXPERIENCE

High School diploma or General Education Degree (GED); Two years of work experience in a public or social services role; or equivalent combination of education and experience. Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualification status is not required for this position.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

KNOWLEDGE, SKILLS And ABILITES

• Must possess basic computer skills and intermediate skills in Microsoft Word, Excel and Outlook is required.
• Effective interpersonal communication skills, in both written and oral form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Provides program support, such as: cleaning, site upkeep, laundry and supportive services.
• Provides client engagement and assistance, including answering the telephone, monitoring client and facility safety.
• Works with support staff regarding follow-up to services, assisting with meal preparation and distribution;
• Facilitates access to guest laundry and computers;
• Opens and distributes incoming mail, handles outgoing mail.
• May be assigned other responsibilities that further program goals and objectives.

SUPERVISORY RESPOSIBILITIES

This job has no supervisory responsibilities.

WORK ENVIRONMENT

• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Frequent interruptions and demands; frequent noise.
• Shift options may vary between early morning, evening and nights.
• Exposure to trash and potential biohazards.
• Requires multi-tasking, including the ability to collaborate with staff, volunteers and guests.
• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).

PHYSICAL & MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Requires the ability to communicate with others and quickly respond to potential emergencies.
• Requires frequent personal mobility between areas of the shelter and/or sites.
• Regularly lift and/or move 10 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.
• Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.
• Maintains calm disposition and regulates emotions when clients or other may become escalated.
• Regulates emotions and handles pressures of frequent demands for attention, time, and various work tasks.
• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.
• Regulates emotions during interactions with escalated clients and staff.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

• This is a partial list of essential duties and responsibilities. To review the full job description, please apply at mwvcaa.org/careers/.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [email protected] or call 503-585-6232 to ask for a HR Team Member.

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