Ocean Operations Executive

Position Summary:

The Global Forwarding Senior Agent process daily operational tasks that enable C.H. Robinson to meet the transportation needs between customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment.

Responsibility Summary:

• With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and trace shipments, entering events and invoicing.
• Update financials, generate carrier payments (T-checks), reject orders, cancel orders, update and resolve events, book loads, bounce load, and execute load builder profiles.
• Monitor task boards and assigned email accounts to respond to customer and carrier requests.
• Document events utilising knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
• Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or recommendations when necessary.
• Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
• Set goals and meet with operations lead/supervisor/manager to discuss progress.
• Understand rating, make bookings and be able to determine costs. Both consolidation and direct cargo.