Acumatica Senior Consultant

Mission:  

As a member of our Customer Care team, Senior Support Consultants will work on existing customer support issues that include report writing, module configuration, break/fix support, testing, and training. 

Objectives (Key Outcomes):

·        Complete assigned support tasks (independently).

·        Maintain 75%+ utilization on an average annual basis.

·        Maintain Acumatica certifications and continue developing skill set across modules.

·        Continue to develop soft consulting skills.

Responsibilities:

·        Support Acumatica ERP for existing customers.

·        Specific responsibilities include report writing, product configuration, testing, and training.

·        Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders.

·        Achieve utilization targets while achieving high customer satisfaction.

·        Demonstrate expert proficiency in at least one main focus area and intermediate proficiency in two additional focus areas, obtain appropriate certifications, and build industry expertise.

·       Proactively communicate status, issues, and concerns to director, project manager, and/or architect/lead.

·       Demonstrate strong verbal and written communication skills.

Education and Experience:

·       Four-year degree in Business, Accounting, MIS or equivalent is required.

·       Minimum of three years of implementation and support experience with Acumatica, with a specific module focus in one or more of the following areas: Financial Core, Field Service, Project Accounting, Construction Management, Distribution, or Manufacturing.

·        Experience working with customer facing business functions.

·        Acumatica certifications are a plus.

·        Experience with a consulting organization or reseller is a plus.

·        Experience as a controller or senior accountant is a plus.

·        Strong collaboration skills.

·        Professional demeanor.

·        Excellent written, oral, and interpersonal communication skills.

·        Flexibility: task assignment, priorities, work environment.

·        Open minded, desire to learn.

·        Quick thinker, creative problem solver.

·        Detail oriented, and strong analytical, numerical, planning, and reasoning abilities.

·        Ability to work independently and on a team.