Neighbourhood Specialist

• We offer a competitive salary of £32,900
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Salary Finance – access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About The Role

We are looking for a Neighbourhood Specialist – to join our Operations team on a permanent basis. This role is a home-based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

The Neighbourhood Specialist will be responsible to deliver face to face customer services in our neighbourhoods, work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.

Customer Service

Let our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability. The candidate will Respond to customer enquiries requiring a face to face visit and be the visible presence of the organisation within our neighbourhoods. You will listen to customer views, encouraging resident involvement and making recommendations for how the organisation can respond.

Neighbourhood Management

Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to development of Neighbourhood Plans. The post holder will Agree and deliver neighbourhood management actions. Monitor the impact of actions and our work within a neighbourhood and make recommendations for future actions. You will develop effective local partnerships with other front facing service providers operating in our neighbourhoods.

Landlord Services

Provide a comprehensive tenancy management service and carry out Landlord duties such as communal area and estate wide inspections. Deliver neighbourhood management actions within our suite of compliance plans.

Manage service charges including budgeting, renewal planning and consultation, and keeping residents informed.

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties in 52 Neighbourhoods across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.

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