National UN Youth Volunteer – IT Operations Assistant based in Lebanon

Mission and objectives

Assisting 91.4 million people in 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty. Lebanon currently hosts the largest per capital population of Syrian refugees in the region and worldwide, with 1.5 million registered Syrian refugees. In response to this large number of refugees, WFP works to support approximately 1 million Syrian refugees with regular food assistance using its e-card systems and other activities. Program implementation is supported by substantial analytical research, including annual vulnerability assessments of Syrian refugees, market and financial assessments, targeting and validation exercises, and monitoring and evaluation. WFP also supports Lebanon’s safety net program for the poorest Lebanese, the National Poverty Targeting Programme (NPTP), through the e-card system and a package of technical assistance to strengthen Government capacity to effectively implement the program. As the Syrian conflict persists, and due to the current economic crisis in Lebanon, efforts are ongoing to scale up this operation while strengthening the quality of the existing e-cards system to make it more adaptable and flexible to the needs of the population WFP serves, as well as scaling up emergency food assistance using food commodities. Strengthening partnerships with Government, local entities, and donors is also part of WFP Lebanon Country Office’s programme strategy.

Context

The TEChnology unit supports the Lebanon operation of the World Food Programme by provisioning the technology infrastructure, applications and support services that underpin the processes through which the above objectives are achieved. The UN Volunteer will support the TEC Unit with technical assistance and IT support in project implementation. The UN Volunteer will day to day report to the IT Operations Associate.

Task description

Within the delegated authority and under the supervision of IT Operations Associate or his/her designated mandated representative(s), the UNV IT Operations Assistant will: • Receive TEC goods, assist in registration, labelling, and storage management. • Deploy Corporate tools, prepare equipment according to global standards, update asset register and assist with updating Global Equipment Management System (GEMS). • Handover equipment to staff, train staff on system and corporate tools. • Provide end user support on end-user equipment, Phones, tablets, Laptops, etc. • Assist in maintaining system infrastructure, switches, access points, office printers, etc. • Assist in event preparation by setting up meeting room equipment prior to each meeting. • Assist in Operation Digital equipment used for Humanitarian operation, mobile Point of Sale device (mPOS) preparation, Tablet onboarding. • Assist in Security telecom equipment management, regular testing, and trainings. This refers to VHF radio, Satellite phones and BGANs.

Eligibility criteria

Age

18 – 26

Nationality

Candidate must be a national or legal resident of the country of assignment.

Requirements

Required experience

2 years of experience in IT end user support, knowledge of TCP/IP principles, or other relevant programmes; experience with providing 1st and/or 2nd line helpdesk support is an asset, as is experience working in the UN or other international development organization; • Academic or professional experience in Computer science, Information Technology, Telecommunications or other related field from a recognized institution is desired. • Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Excellent interpersonal skills; culturally and socially sensitive; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Sound security awareness; • 2 SDG 2 Zero hunger – End hunger, achieve food security and improved nutrition and promote sustainable agriculture and SDG 17 Partnerships for the Goals – Strengthen the means of implementation and revitalize the global partnership for sustainable development [fill in relevant area of the host agency’s work], volunteerism as a mechanism for durable development, and the UN System.

Area(s) of expertise

Information technology

Languages

Arabic, Level: Fluent, Required English, Level: Fluent, Required

Required education level

Bachelor degree or equivalent in Computer science, Information Technology, Telecommunications or other related field

Competencies and values

• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management

Living conditions and remarks

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. This position is based in [Beirut]. National UN Volunteers are part of the malicious insurance plan. National UN Volunteers are expected to be culturally sensitive and adjust to the prevailing culture and traditions. National UN Youth Volunteers in Lebanon are entitled to:

• Monthly Volunteer Living Allowance (VLA) at the amount of USD 1285.24.

• Annual and learning leaves;

• Free Medical and life insurance;