MPGS Merchant Integrator

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

MPGS Merchant Integrator

Overview

Product Delivery (PD) function is part of Customer Delivery that is responsible for determining and assessing product delivery readiness in conjunction with Product and Engineering teams. PD leads the implementation of new and complex products/platforms and standardizes the process for future implementations that can scale. PD also acts as the knowledge expert on Mastercard Products and services during implementation projects and appropriately support internal and external customers.

This role as Merchant Integrator is responsible for managing Mastercard’s Gateway implementation for acquirers on our Acceptance product line including MPGS, Simplify Commerce and MiGs products and drives all aspects of merchant integration with the acquirer’s MSO (Merchant Service Organization) in Asia Pacific. It enables merchants to integration seamlessly on the product platforms to drive eCommerce transaction volumes. The merchant Integrator works closely with Project Implementation team and serves as subject matter expert for integration between the customers’ merchant environment and the Gateway platforms with APIs, Key management, merchant test strategy and necessary compliance.

Role

• Responsible for providing subject matter expertise on technical integration with merchants for standard MPGS acquirer implementations
• Conduct trainings for Acquirers on overall MPGS product focused on merchant on-boarding and tech integration. Trainings can be at customer’s premise or through online collaboration tools
• Support first set of agreed merchant integration for MPGS acquirer. Support includes attending technical queries on APIs, working with merchant’s development team on integration steps, help resolve issues, responding to request/response message data elements and similar steps to enable end-to-end integration completion
• Ensure Acquirer’s reach to adequate knowledge level to support their merchants integrate with MPGS for future business scalability

All About You

• Excellent understanding of payment gateway, eCommerce ecosystem including acquiring business and merchant management, digital and API integrations
• In-depth understanding and experience of API integrations, technical product integrations, troubleshooting techniques, knowhow on code/debug/scripting/testing, analysis through Splunk, Postman scripts, Web Scripting and Web Servers is essential
• Knowledge of Mastercard’s MPGS, Simplify Commerce and MiGs products preferred
• Knowledge of service integrations such as EMV3DS, Contactless & Card Present, Tap-on-Phone, Transit, Fraud Solutions with NuData or Brighterion products, Instalments on Gateways is a plus
• Passionate for conducting customer workshops, product/tech trainings in-person or online, dealing with technical counterparts
• Enthusiastic learner who keeps updated with industry trends, new technology, factors that impacts eCommerce business
• Ability to identify issues early, proactively resolve them directly or through escalation to appropriate partners
• Ability to work as a member of a matrix based diverse and geographically distributed project team
• Experience working across multiple levels, functions and regions; able to clearly communicate complex technical and business information in an easy-to-understand manner; able to effectively deliver messages both verbally and in writing
• Strong communicator and collaborator
• Travel may be required

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.