Monitoring & Evaluation Technical Assistant – National Position

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 

1. Role and responsibilities

The purpose of the assistant position is to assist in the day to day implementation of M&E and ensure that urgent and sensitive complaints are addressed in a timely and appropriate manner. M&E Assistant will be reporting to M&E Officer. The position will be based in Basra city.

Generic responsibilities

1. Adhere to NRC policies, tools, handbooks and guidelines
2. Assist with the implementation of the support function portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents
5. Promote and share ideas for improvement of the support function
6. Implement NRC’s systems and procedures at area level
7. Ensure adherence to NRC policies, handbooks, guidelines and donor requirements
8. Coordinate with relevant departments
9. Ensure proper filing of all relevant documents
10. Design and support dissemination of relevant information to beneficiary, and relevant partners

Specific responsibilities

1. Responsible for managing, recording, sharing, following up and consolidating community feedback about NRC’s interventions and ensuring community feedback is fed back into the project cycle management.
2. Providing useful and constructive information to target communities about NRC’s programs.
3. Responsible for improving the Community Feedback and Response Mechanism (CFRM) in coordination with the M&E Officer/Coordinator.
4. Ensure that all received complaints are registered and recorded in the complaint registration database according to the provided guidelines.
5. Ensure that all complaints are managed, compiled and, if needed, forwarded to relevant staff member as per described instruction included in the complaint mechanism manual.
6. Ensure that all the complaints are followed up closely with relevant department in order to resolve them within 2 working weeks (14 days).
7. Ensure the confidentiality of complaints data is respected, and this information is not shared with any irrelevant staff members or external person/ organization
8. Ensuring that information about NRC programmes and approaches are available to target communities, notably through the development of visibility leaflets, community orientation sessions, etc.
9. Other activities agreed and discussed with the M&E Officer/Coordinator.

Context/ Specific skills, knowledge and experience:

• Relevant experience in social and community engagement activities
• Good interpersonal skills and ability to collaborate with multiple stakeholders, mainly communities effectively.
• Fluent in Arabic and good knowledge of English
• Computer skills, especially with Microsoft Office or Excel

Contract Duration: 8 months  
Duty Station: Baghdad- Iraq
Health Insurance is provided
Salary: G4/S1, According to NRC’s Iraq salary scale and terms and conditions.
Female candidates are strongly encouraged to apply
NRC is an equal opportunity employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability.
For more information please read the Job Description

Interesting candidates are welcome to apply through this link:-Monitoring and Evaluation technical Assistant