Monitoring, Evaluation, and Insights Officer, Global

Job Title: Monitoring, Evaluation, and Insights Officer, Global

Reporting to: Director of Monitoring and Evaluation

Start date: ASAP

Location: London, United Kingdom

LoE: Full time

Type of Contract: Fixed – term (12 months)

Salary range: £35,813 – £41,781 (C1 – C3)

About Internews:

Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.

For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.

Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

Our commitment to a culture of belonging:

Internews is passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, the self-taught, and people of multiple races, nationalities, ages, sexual orientations, and socio-economic backgrounds. We are an Equal Opportunity Employer and encourage candidates of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply, and actively welcome those with alternative backgrounds and experiences.

Impact Department:

The Impact Department at Internews sits within the Technical Leadership Unit and comprises three interdependent teams – Knowledge and Learning, Research, and Monitoring and Evaluation. Together they support Internews to achieve its goal of being the most effective and impactful organisation in the media support sector.

They do this by developing robust theories of change at program, portfolio and global level; gathering, analysing and reporting performance data; producing research and insight about the fast-moving information ecosystems in which we work; elevating the needs of the partners we support to aid program design, support thought leadership and influence policy; running evaluations which measure the effectiveness and impact of our work; and creating processes, products and platforms to support internal learning and drive engagement amongst staff, partners and external stakeholders. We work across the spectrum, placing a high value on day-to-day experiential learning as well as robust research produced with academic partners.

This role of Monitoring, Evaluation and Insights Officer sits within the Monitoring and Evaluation team and will collaborate across the department.

About the role:

The Monitoring, Evaluation and Insights Officer is a member of the global Impact Department and will be responsible for managing the organisation-wide rollout of Program Source, our impact database built in Salesforce. The M&E and Insights Officer will also be responsible for designing monitoring and evaluation activities for projects, including developing data collection tools and instruments for project teams. The applicant will have strong experience using qualitative and quantitative data analysis software and databases and is able to deliver high quality reporting of findings and insights in formats which meet the needs of stakeholders. Successful candidates will also have solid experience assuring the quality of data collection and analysis.

We are looking for natural collaborators with endless curiosity and energy, a drive for solving difficult problems, outstanding organisational and relationship management skills, and experience in a range of social science research methods. The candidate should have a strong understanding of M&E principles, an ability to work in database systems, and keen project management skills.

The role also includes working closely with distributed project teams to develop and budget monitoring and evaluation frameworks which are realistic, actionable and relevant at proposal stage, supporting projects to embed – and benefit from – these frameworks within their activities, and developing appropriate data collection, analysis and reporting methods.

The successful applicant will apply their understanding of the pressures experienced by project implementation teams to engage staff in database and monitoring activities to deliver data outputs which meets their needs and priorities. We are always seeking improvements in our impact measurement practice, and welcome applications from people committed to innovation and advancement. If you are talented, hard-working, collaborative and entrepreneurial, we encourage your application.

Key responsibilities: include the following, other duties may be assigned:

Program Source Database and Insights (50% Level of Effort):

• Oversee the adoption of Program Source, our M&E database built in Salesforce, by the Global Impact team and M&E contributors from across the organisation.
• Manage core metadata in Program Source to ensure its responsiveness to the needs of program teams.
• Train and coach impact managers in 1:1 session to support the adoption of Program Source.
• Draft communication materials to explain the roll-out process of Program Source.
• Perform a quarterly analysis of program data to draw out insights relating to our standard indicators.
• Advocate for high quality, useable monitoring and evaluation to be embedded across the organisation, including helping to build data literacy, interest and concrete skills where these are needed. Create opportunities for programme teams to review and learn from data across the programme lifecycle and identify and present back relevant insights and findings to the wider organization and sector.
• Lead or support the development of data collection and analysis plans, research instruments and sampling design, including qualitative and quantitative analysis and interpretation, reporting and dissemination of findings on time, to budget and to high quality.
• Provide mentoring and support to colleagues in data management and data analysis and reporting skills.

Monitoring and Evaluation (50% Level of Effort):

• Support or undertake the design of monitoring and evaluation strategies, logframes and activities at proposal development stage, effectively balancing the Theory of Change, the needs of partners, donors and the Internews research agenda to deliver research activities which demonstrate impact and yield meaningful data.
• Plan and monitor resource needs on projects to which you are assigned, including ensuring that budgets are appropriate, that monitoring, and evaluation activities are properly staffed, and that roles and responsibilities are clearly outlined.
• Identify and share data insights and evaluation findings through internal or external fora which exemplify project or programme impact or contain insights which are useful for internal or external learning, ensuring high quality, relevant data is put into wider use.
• Ensure the appropriate selection of Internews’ existing monitoring and data collection tools and approaches, and that these are implemented to the highest standard, exchanged for more appropriate tools where needed and continually developed on the basis of feedback and the needs of partners.
• Lead or contribute to the development of guidance notes which ensure that Internews’ tools and approaches are appropriately budgeted and implemented.

Essential Knowledge, Skills, and Experience:

• Excellent written and fluent spoken English and an additional language (French and Russian desirable).
• Experience working with databases (Salesforce experience desired)
• Great communicator with the ability to influence others and share clear information.
• Strong project management skills and a proven ability to affect change through advancing project details.
• Strong quantitative data analysis using SPSS or similar software.
• Strong qualitative analysis including use of qualitative analysis software.
• Experience of delivering training and building capacity both in-person and remotely.
• Ability to communicate technical concepts to colleagues.
• Strong presentation skills and experience of adapting oral and written data insights to present in non-technical language to diverse audiences at different levels of the organisation, including colleagues, non-researchers, academics, and donors.
• Excellent interpersonal skills and the ability to engage appropriately with audiences, journalists, local researchers, contractors, senior project staff and donors.
• Track record of delivering insights and data analysis on time, on budget and to a high standard.

Closing date: 15 June 2022

Candidates must submit a succinct covering letter of no more than 2-pages explaining how they satisfy the requirements of the person speciation in addition to a CV highlighting relevant experience. The successful candidate will also be asked to provide three professional referees, one of whom must be from their most recent employer.

The above noted job description is not intended to describe, in detail, all the tasks that may be assigned but rather to give the job holder a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

This position will be located in the United Kingdom and therefore a successful applicant must both be present in the UK for the duration of the assignment and obtain the Right to Work in the UK in order to commence their employment.