Monitoring, Evaluation, Accountability, and Learning (MEAL) Manager, Haiti

Project HOPE is an international NGO of more than 900 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

POSITION SUMMARY:

Project HOPE is seeking a Monitoring, Evaluation, Accountability, and Learning Manager to support the programmatic needs of our Haiti portfolio. The primary responsibility of the MEAL Manager is to support the implementation of services under a BHA-funded program in Haiti to support cholera response and protection needs. The program, focused in the Health, WASH sectors, and Protection sectors, will support Cholera Treatment Centers and Cholera Treatment Units attached to Primary Healthcare Centers (PHC)s and Hospitals in targeted sites and their catchment areas, in addition to WASH interventions and community health outreach activities for Health, WASH, and Protection sectors. The initial program duration is anticipated to be 1 year, with possibility for extension as funding and program priorities allow.

****This position is contingent upon award from BHA *****

The primary responsibility of the Monitoring, Evaluation, Accountability, and Learning (MEAL) Manager is to support better performance and greater accountability by implementing evidence-based program/project management at the field level in order to guide and improve performance. Specifically, the MEAL Manager will be working directly with the BHA Cholera Response Program, but will also be supporting additional programming as applicable to the Haiti portfolio. The MEAL manager sets up of effective monitoring systems to collect baseline information; supports the design and implementation of sustainable monitoring and evaluation systems in coordination with relevant government and UN agencies, as well as headquarter-based M&E staff in line with Project HOPE’s MEAL standards. S/he analyzes, interprets and communicates information as required by donor specifications and in a way that promotes informed decision-making for on-going and future programmatic activity. S/he supports establishing and maintains effective feedback mechanisms for decision making, fully in line with commitments regarding accountability to affected populations (AAP), including IASC CAAP, CHS, and Sphere Humanitarian Charter.

PRINCIPAL RESPONSIBILITIES:

Policies, Guidelines, and Procedures

• Map and detail the navigation, selection, application, and adaption of existing guidelines, tools, and templates at the relevant stages of the project cycle
• Develop guidance and standards methodologies for the collection and analysis of data to allow for comparison and aggregation across time and the different projects
• Actively promote Prevention of Sexual Exploitation and Abuse (PSEA) standards within Project HOPE and amongst its beneficiaries
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct, ethics, values, and standpoint with regards to internal and external actors

Project Design and Planning

• Design and coordinate baseline surveys, ongoing monitoring and evaluation, and endline surveys utilizing required means (e.g. direct data collection, secondary sources, problem tree analysis, SWOT analysis) and ensure that needs assessment and project design are linked
• Support to program and MEAL team with developing the results framework, theory of change, log frame and MEAL plan including indicators for existing and new projects
• Work within the budget/resources allocated for MEAL activities of projects
• Represent the organization in the MEAL and Assessment Working Groups promoting a positive image

MEAL System

• In coordination with the Response Management Team and MEAL field Focal Points, establish a reliable participatory MEAL framework for the Mission to ensure quality
• Design full MEAL procedures and operating plans within the Mission and develop harmonized data collection tools involving the different stakeholders (project team, partners)
• Ensure that accountability to affected populations (AAP) data is collected routinely throughout the project cycle, enabling evidence-based programming and corrective action
• Develop data gathering strategies and harmonize data collection, analysis and reporting flows for projects in country
• Collaborate with HQ to work within an established MEAL technology system, including updating, troubleshooting, and promptly addressing all problems as they arise
• Conduct regular site visits or when required to monitor service provision and ensure data quality

Data Quality Management

• Develop strategies for assessing the quality of collected data for the indicators and manage tools and methods for assessing data quality for all indicators
• Organize the planning for project data quality audits and monitor and coordinate routine data quality audits conducted in different sites, compile results at the level of a project and develop actions plans to implement corrective measure
• Coordinate data gathering and data management of population-based surveys and surveillance activities

Sampling

• Use proper sampling (probability and non-probability) techniques taking into account desired power, type of evaluation (e.g. single point or multiple point; baseline vs end line), the objective of the evaluation (e.g. testing for change or getting a point prevalence), and budget limitations
• Ensure adherence to prescribed methodologies of sampling, data collection, and data entry
• Facilitate, guide and supervise external consultant (if applicable) in conducting needs assessment, surveys, evaluations and contextual analysis. Review the methodology, sampling approach and other important details proposed by the expert/consultant
• Lead the development of sampling frame, calculate the sample size and draw samples for population-based surveys

Qualitative and Quantitative Techniques

• Structured interviews, key informant interviews, in-depth interviews, group discussions, focus group discussions and direct observations as an M&E tool
• Conduct trainings on quantitative and qualitative techniques for data collection for MEAL, program and interviewers
• Develop and use different qualitative and quantitate methods of data collection including structured/ semi-structured
• Prepare tabulation plan and perform quantitative data analysis
• Perform qualitative textual analysis, develop topical outlines (coding) and support the team in narrating the findings
• Keep the social dynamics, manage errors/bias and strategy to minimize them and to ensure the data collected is representative of populations without power (avoiding over dependence on community leaders, local authorities, and/or government authorities as primary sources for defining communities’ needs and preferences)
• Develop Terms of Reference (ToR) outlining the objectives, methodology, sampling approach and other necessary details for the study to be conducted internally or by a consultant and oversee the logistics of data collection and data management and ensure adequate resources are available
• Design questionnaires for monitoring purposes and apply the different interview techniques (structured/semi-structured)

Mobile and Manual Data Collection

• Determine the appropriate data collection tool based on the purpose, advantages and disadvantages of mobile data collection techniques;
• Design simple and complex questionnaire using XLS or form builder (Kobo form builder, ONA form builder, etc.)
• Support in installing and configuring mobile data collection tools (OKD collect, Kobo collect, ONA collect, etc.) on smart phones or tablets and manage data on mobile servers (Kobo form builder, ONA form builder, etc.)
• Increase capacity of other staff in developing XLS form and setting up mobile data collection
• Conduct regular site visits or when required to monitor and assist partners in the data collection process to ensure data quality

Data Analysis and Use of Statistical Software

• Develop guidance and standards methodologies for the collection and analysis of data to allow for comparison and aggregation across time and the different projects
• Support MEAL and the project/program team on conducting statistical analysis including descriptive (univariate and bivariate data analysis) and inferential analysis using statistical software
• Support the qualitative analysis, and develop topical outlines (coding)
• Analyze data and develop spatial data models and maps
• Triangulate findings from several qualitative and quantitative sources
• Interpret statistical data for use in decision-making and synthesize quantitative and qualitative information for write-up/reports and decision making

Evaluation Design

• Develop TOR for internal and external baseline survey, mid-term evaluations, final evaluations and frame the different types of study questions such as barrier analysis, market analysis, Knowledge, Attitudes, and Practices Surveys (KAP) as required by donor guidelines
• Make a comprehensive situation analysis to inform an evaluation;
• Identify the needed resources for evaluation, such as information, expertise, personnel, instruments, and budget
• Train and supervise data gathering of internal performance evaluation and design and synthesize the findings from participative evaluation techniques (actively involving affected communities in the evaluation exercises)

Information Presentation

• Write full narrative reports (needs assessments, internal reviews, progress reports) and executive summaries
• Present information and ‘tell the story’ of the project to multiple audiences and decision makers based on the findings from the analysis and monitoring
• Verify reports’ accuracy and presentation of information, including the use of appropriate graphs and tables
• Presents AAP data in simplified yet informative formats, depicting disaggregated community perceptions on quality of humanitarian actions and accountability commitments

Management and Leadership

• Support the Team Lead in identifying the human resources needs in MEAL
• Provide technical supervision and coordination of MEAL Officers from field sites
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence

Capacity Development and Training

• Identify the gaps in staff knowledge of MEAL concepts and skills and provide trainings in these topics
• Provide coaching/mentoring of staff and on-the-job training to improve skills of the staff in MEAL
• Deliver intermediate-level training to the MEAL team and conduct a training on qualitative techniques for data collection for interviewers

Knowledge Management and Learning

• Develop KML mechanisms and processes for response while ensuring these mechanisms are in line with Project HOPE’s guidelines
• Establish basic learning systems that incorporate response studies’ findings, lessons learnt, achievements and gaps, and develop all the tools required to support learning practices
• Organize internal reviews and lessons learned workshops and present practical recommendations
• Ensure after-action reviews and lessons learned exercises, including data collected through Community-Based Feedback and Response Mechanism (CBFRM) and other participative forms of community engagement and feedback collection

Community-Based Feedback and Response Mechanism

• Provide technical support to the team on establishing and maintaining effective feedback mechanisms for decision making, fully in line with commitments regarding accountability to affected populations (AAP), including IASC CAAP, CHS, and Sphere Humanitarian Charter
• Implement and monitor the CBFRM, accountability initiatives, and practices across the Mission
• Lead the implementation of methodologies to consult communities on their preferences based on the operational context

Conflict Sensitivity

• Support the implementation of the Conflict Sensitivity approach across the response activities
• Monitor and report on Project HOPE’s adherence to Do No Harm and the conflict sensitivity (Safe and Effective Humanitarian Response) approach at the field level

Other duties as assigned

MINIMUM QUALIFICATIONS:

• Master’s-level or a higher degree in social sciences, public health, statistics, or international development, with experience or background in M&E, epidemiology, public health, and health information management
• Minimum of five (5) years of applied experience with a humanitarian organization in designing, implementing, and overseeing monitoring and evaluation tasks
• Demonstrated experience in managing teams and building staff capacity within complex programing
• Experience with M&E approaches for key donors such as OFDA, ECHO, EU, DfID, UN
• Experience in database design and other tools for information management like DHIS2
• Experience in use of qualitative and quantitative software for data analysis
• Experience with mobile data collection platform
• English fluency required; French fluency preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form and must be able to travel internationally.
• Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”

Work environment:

• Typical office environment with exposure to a minimal noise level.
• Emergency deployments may be in resource-deprived environments with austere living conditions.
• Travel for extended periods may be by air and/or other modes of transportation.
• While international travel is not a regular part of every job, programmatic needs may require it intermittently.
• Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”

Due to the substantial number of inquiries, we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Thank you very much for your interest in Project HOPE.