Money Advice Specialist

• We offer a competitive salary of £32,900
• 32 days annual leave plus bank holidays
• Opportunity to further increase annual leave with service or through the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications allowing you to develop your professional development to MRICS.

About The Role

The purpose of the role is to provide a holistic approach in supporting customers with money and benefit advice to help to maximise their income and sustain their tenancies.

This role is a home-based role with the requirement to attend the office weekly.

Key Responsibilities

• You will manage financial inclusion referrals, including visiting customers in their homes and supporting them with financial wellbeing and coaching to maximise their income.
• You will work closely with the Customer Accounts team to help minimise any debt on the rent accounts.
• You will work alongside external partner organisations to ensure that customers have access to all available support and advice to bring about financially sustainable tenancies.
• Be the organisation and customer contact with Department of work and pensions (DWP), supporting customers through their Universal Credit claim.
• You will work closely with our neighbourhood’s team to ensure that local income, poverty, and deprivation issues are addressed.

Skills, Knowledge, And Experience Required.

• Knowledge and awareness of related housing regulations/law
• Knowledge of welfare benefits
• A good understanding of the current welfare reform programme
• Experience of developing partnership working with support agencies, local authorities and community groups
• Good understanding of the social, economic, and political context in the neighbourhoods in which we operate
• An understanding of the County Court rules and procedures, and relevant Government legislation, for dealing with debt
• IT skills – Microsoft office to intermediate level

Desirable

• Experience of working in a financial inclusion role
• Some experience of debt management procedures

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.

#IND1