Mobility Aids Service Assistant – Birmingham

Mobility Aids Service Assistant – Birmingham
Location: Birmingham
Hours: Part-time – 20 hours per week (Monday to Friday10am – 2pm)
Contract type: Permanent
Salary: £16,914.40 per annum pro rata (actual salary for 20 hours is £9,665.37 per annum)
Could you be the first point of contact for our Mobility Aids Service and make a difference to people’s lives?
We have an opportunity for a part-time Service Assistant to join our Mobility Aids Service (MAS) based in Birmingham. This is a fantastic opportunity for enthusiastic, compassionate, people-focussed individual to play an important role in helping people to maintain their independence.
The role of Service Assistant is to provide administrative and operational support to the Mobility Aids Service. The service hires a range of standard wheelchairs and other item s to people who need them.
As a Service Assistant, you will work alongside our existing volunteers and staff to provide outstanding customer service when interacting with service users in person, on the phone, and online. You will also carry out a range of administrative duties.
*This role may require use of full Personal Protective Equipment, including Fluid resistant face masks, to be worn at all times while delivering services. This will be provided for you if required.
The role will involve frontline work with vulnerable service users and will not always allow for a 2-metre social distance to be maintained. You will be asked to complete a Risk assessment to confirm you are able to take up Frontline work, at onboarding stage. If you consider yourself to be a person at greater risk from Covid or you are unable to wear a facemask for long periods of time then this role may not be suitable for you. *
We use kindness to help those in crisis…
The British Red Cross Mobility Aids Service are committed to ensuring that during a period of personal crisis everyone has access to the equipment they need, whoever and wherever they are.
We offer loans of wheelchairs and other mobility items, as well as training on how to properly use them. As such, we give people the ability to continue living independently without the need for outside help, whilst also easing people’s transition to living at home again following a hospital stay.
In part of the territory, we have relationships with health commissioners to provide equipment that allows people to maintain their independence whilst living with a health condition.
Diversity is something we celebrate…
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.
This role might be for you if…
You’re computer confident, you know your way around Microsoft Office and have the ability to learn and work with an online stock management system.
You’re a ‘people person’, you’ve got good teamwork, communication and customer service skills, and you’re confident dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.
You’re cool, calm, and collected. You are organised, can prioritise tasks and manage your workload under pressure, as well as being comfortable with handling financial transactions.
Driving Licence is desirable.
(Please read the full Role Profile/ Job Description for more information about this vacancy including responsibilities and full person specification and refer to the ‘Additional Information’ attached for support completing your application)
The closing date for applications is 23.59 on Tuesday 15th of March 2022, with interviews to follow during week commencing 21st of March 2022.
If you have lived overseas for 6 months or more in the last 5 years, you will be required to obtain the overseas clearance from the relevant country (or countries) accompanied with an official translation (if not in English), should you be successful in securing the role.
We offer a wide range of staff benefits, these include:

• 36 days holiday (including Bank Holidays) – pro rata for part-time roles
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy
• Genuine investment in your training and personal development

A little bit more about us…
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
Diversity is something we celebrate, and we want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to creating a culture of integrity in th e organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
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Connecting human kindness with human crisi