Mobile Clinic Manager

The Clinic Manager contributes to the Calling of Medical Teams International through supervision and management of the day-to-day operations of a mobile healthcare clinic. This position includes clinic and administrative functions, driving and supply procurement, as well as planning and close out functions for running a successful mobile clinic “office”. The Clinic Manager supports volunteer, dental, and medical providers who do direct healthcare services, liaises with clinic sites and their staff, and collaborates with USP support services for back-office functions.

Medical Teams International Calling:

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and direct the daily operations of an assigned Mobile Clinic, including patient treatment.
• Maintain quality assurance standards and comply with applicable infection control, HIPAA, WSHA, and OSHA regulations.
• Maintain accurate records for daily clinic operations, appropriate and accurate treatment coding, and patient demographic data.
• Maintain and ensure on-board inventory of dental supplies, instruments, infection control and housekeeping.
• Drive the Mobile Clinic Van to clinic sites and assist in moving and transporting vans to regional locations as needed.
• Assist in managing operational budgets for the program.
• Provide surge capacity at remote locations when needed.
• Maintain, troubleshoot, and perform simple repairs to the Mobile Dental van and on-board dental equipment and supplies.
• Perform daily pre and post drive checks and ensure maintenance schedules as indicated by fleet app
• Working with the Program Manager and Program Support Officer (PSO), support the recruitment of volunteer dentists, hygienists, and assistants as well as clinic partners to meet program objectives.
• Create an environment where volunteers have a positive and rewarding experience.
• Maintain a working knowledge of current dental and medical needs of the populations served.
• Create an environment where patients feel respected and are cared for with dignity.
• Represent the Mobile Healthcare program and Medical Teams occasionally in speaking engagements, media interviews, professional functions and Medical Teams events, as requested.
• Always provide a positive representation of Medical Teams.
• Be available for occasional meetings and functions outside of normal working hours.
• In collaboration with your department, work towards the implementation of Medical Teams’ current strategic plan and the accomplishment of the related strategic and aspirational goals.
• Review patient care protocols and procedures and participate in evaluating volunteer provider performance.
• Manage use of administrative and clinical resources and order new supplies as needed; ensure mobile clinics are clean and well stocked.
• Ensure Medical Teams’ tracking platforms are used and completed on time and as required (CRM, Paycom, Certify for expenses).
• Work with the volunteer service providers and clinic partners to find the most effective way of executing the daily duties and operation of the clinic.
• Refer patients for additionally needed services to clinics, labs, community organizations or hospitals as needed.
• Maintain complete confidentiality regarding medical records and personal information.
• Attending team meetings.
• Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.

Other Duties:

• Utilize volunteers when appropriate.
• Additional duties as assigned.

Qualifications

EDUCATION, LICENSES, & CERTIFICATIONS

Required:

• Bachelor’s degree in a relevant healthcare field, or an Associate or Technical degree in a related field. and equivalent experience year for year.
• Valid driver license.
• Up to date on vaccinations and boosters per CDC healthcare worker requirements.
• Is willing to learn dental specific care (dental terminology, oral hygiene, etc.).

Preferred:

• Masters degree or other certifications in relevant field, as required by state law, to provide direct patient care.
• Certifications for x-ray, dental, or medical assisting, as required by state law, to provide direct patient care.

EXPERIENCE

Preferred:

• Dental or medical experience.
• Minimum 3 years’ experience in a clinical setting or a medical office.
• Experience managing people, clinic office or programs
• Minimum 3 years’ managing front and back-end operations in a dental or medical setting.
• Minimum 2- years’ experience in a clinical setting or a medical office.

KNOWLEDGE, SKILLS, & ABILITIES

• Commitment to Medical Teams International Calling Statement and Core Values.
• Tenacious problem solver and able to work creatively in challenging circumstances.
• Excellent communication skills, oral and written, in English, preference for bilingual candidates.
• Must have exceptional people skills, management skills, ability to work with volunteer providers, patients and staff, and mediate between them, and advocate for patients.
• Ability to drive, or learn to drive, a 20 ft and 40ft mobile clinic van, depending on Program needs.
• Must be comfortable in a paperless office and with digital systems.
• Demonstrated ability to be accountable and deliver results with little direction in a dynamic and often ambiguous environment.
• Ability to work collaboratively with others.
• Must be hospitable and comfortable providing excellent service and care to a diverse patient community.
• Ability to be comfortable interacting with the general public and volunteer service providers and able to develop good working relationships with staff.
• Ability and willingness to travel to remote location as surge capacity up to 40% of the time.
• Ability to be away from home for several nights in a row when at remote locations.
• Knowledge of dental and some medical and nursing practices.
• Familiarity with administrative policies in dental and medical offices.
• Familiarity with the local healthcare safety net system.
• Detail oriented and able to multitask.
• Ability to work collaboratively with others.
• Familiarity with HIPPA policies, Medicaid, and applicable medical regulations.
• Experience and moderately skilled with computer systems and platforms, including databases, online calendars, spreadsheets, electronic health record systems, SharePoint, Teams and Microsoft Office.
• Working knowledge of dental tools and products and/or medical supplies and equipment to facilitate the operations of a clinic, or the willingness to learn.

Successful candidates will need to complete the following pre-employment screenings:

• Acceptable criminal background check
• Acceptable DMV records check
• Acceptable Driving test
• Clear Drug screening

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee must be able to:

• Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
• Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
• Frequent close vision and the ability to adjust focus.
• Occasionally ascends/descends stairs, steps, or ladder
• Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
• The employee must occasionally lift and/or move up to 40 pounds.
• Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderately quiet.
• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme hot or cold weather, and very basic living conditions.
• There may be a risk of occupational exposure to blood or other potentially infectious materials (OPIM). Hepatitis B vaccination series is required.

BENIFITS

The following information outlines typical benefits available for US-based, regular employees scheduled 30 hours or more per week. Actual benefits may be prorated for other than full-time work.

• Excellent Medical, Dental, and Vision Insurance
• Flexible work schedule options
• Life insurance & AD&D
• Generous vacation time (20 days), sick leave (10 days), and 12 paid holidays per year
• 401k retirement plan
• Paid parental leave
• Employee Assistance Plan

For a full description of our benefits, you can learn more here.