Mobile Cash Helpline Operator

• Respond to calls from refugees, IDPs and host communities
• Follow up with beneficiaries of cash grants for receiving the assistances fully.
• Keeping information about caller’s person of concern with confidentiality
• Assist in developing training and tools for helpline;
• Assist in updating, maintaining and expanding helpline network, resources and databases;
• Referring the PoCs to the other units of SWEDO, using internal referral mechanism in order to engage with the particular service.
• Provide general relevant administrative support;
• Participate in regular meetings such as staff meetings, debriefings;
• Record calls and caller’s information by completing provided forms;
• Register complaints from IDPs, and Refugee and follow up with concerned departments;
• Provide the information for IDPs and Refugee to get to the services within the province Gov.
• Ensuring good visibility of SWEDO and the donor;
• Making sure that the community is informed of the Deadline, location and the method of cash receipt.
• Promptly identify and recommend solutions to technical issues;
• Monitor progress against work plan, promptly identifying any current or potential delays distribution;
• Fully comply with SWEDO safety and security procedures and provide input to security monitoring and assessments to enable and promote a safe and secure environment for program implementation.
• Carry out any other tasks assigned by the direct supervisor.

• Bachelor Degree in Human Science or related Studies;
• Minimum One year experience in the same position or field;
• Fluency in Kurdish-Sorani and Kurmanji, Arabic and English languages;
• NGO experience preferred and proven abilities to work with host and IDP;
• Work well in and promotes teamwork, strong community outreach skills details Oriented, honest, flexible and able to handle pressure well;
• Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds;
• Ability to handle confidential matters, meet deadlines and work under pressure;
• Personal commitment, efficiency, flexibility, and drive for results;
• Excellent written and verbal communication skills, in addition to organizational skill.

Interested applicants must send their most recent CV to [email protected] , Subject line must read: S-IR-VA-22070, Mobile Cash Helpline, Erbil

Note: Applications not meeting the specified minimum requirements o received after closing date may not be considered. Shortlisted candidates will be contacted for an interview that may include a written test of communication and writing skills.

SWEDO organization has a zero-tolerance policy of sexual exploitation and abuse (SEA) on SWEDO staff members, employees or any other persons engaged and controlled by SWEDO Contractors, this includes any kind of sexual harassment, and discrimination. The staff members and all contract type holders shall protect against and prevent sexual exploitation and abuse (PSEA). All selected candidates will, therefore, undergo rigorous reference and background checks.