Misconduct Reporting Coordinator

misconduct Reporting coordinator

JOB DETAILS

LOCATION: OIS Office locations

preferred. Other location where

Oxfam has an office might be

considered (subject to being able to

establish a contract of employment

with the hosting affiliate)

CONTRACT TYPE: Fixed Term (1 year)

INTERNAL JOB GRADE: D1

DEPARTMENT and TEAM

Operations Departments – Risk and Assurance Team

SALARY: National terms, subject to

location

HOURS (FTE): 36h

FLEXIBLE WORKING

‘We believe flexible working is key to building the Secretariat of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a fully home-based.

COMMITMENT TO DIVERSITY AND INCLUSION

We are committed to ensuring diversity and gender equality within our organization.

DEPARTMENT PURPOSE: The operations department offers safe and feminist operational services which enable the Confederation to have greater impact and support the delivery of OIS strategy. This to be achieved through the management and continual improvement of Oxfam International Secretariat’s key operational functions.

TEAM PURPOSE: The purpose of the Risk & Assurance team at Oxfam International is to ensure risk & assurance – in conjunction with governance – are managed, promoted and understood so that Oxfam is able to deliver more effectively its mission in the short and longer term and that it is accountable to all its stakeholders.

JOB PURPOSE:

This pivotal role involves producing comprehensive progress reports for both internal and external stakeholders, utilizing multiple data sources and systems. Additionally, you’ll play a key role in providing user support and training to new users of our global case management system. As the central figure in business management, you’ll drive continuous improvements in the implementation and functionality of our global case management system.

ROLE REPORTS TO

Head of Risk and Assurance

ROLES REPORTING TO THIS POST

N/A

BUDGET RESPONSIBILITY

KEY RESPONSIBILITIES (Technical, Leadership, People and Resource management)

• Produce high-level status and progress reports on misconduct, for internal and external stakeholders (for example Integrity report, OI Dashboard and risk reporting).
• Analysis of trends in misconduct data in the confederation.
• Support Affiliates in the use of Global Case Management System (GCM), in coordination with technical support provided by IT.
• Maintain the GCM System documentation, the training materials for GCM System, and implement trainings for new users.
• Manage change requests for GCM system in coordination with internal stakeholders and GCM service provider
• Manage of users’ licenses in GCM system and user support groups / fora
• Work in coordination with the Data protection specialists, to ensure the system provides enough confidentiality and fulfils the requirements of GDPR, follow up on open actions from the data impact privacy assessment of the system.
• Manage the OIS speak up email address, triaging the concerns received via this channel.
• Business management for the GCM system –in coordination with affiliates and the procurement team, manage the contract with the supplier, including, among others, the number of the licenses, the new features, the renewal of the contract and the changes in current agreements.
• Follow up on actions to fix operations or systemic issues, resulting from investigations of misconduct cases or from internal audits in OIS.
• Support team in updating intranet and other comms tools related to misconduct and the wider risk and assurance remit: anti-corruption, anti-terrorism financing, risk management, internal audits.

PERSON SPECIFICATION

Most importantly, every individual at Oxfam International Secretariat needs to be able to:

• Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here)
• Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct):

1. Be committed to our feminist principles, and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability, class, or LGBTQIA identity.”

2. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

EXPERIENCE, KNOWLEDGE & COMPETENCIES

ESSENTIAL

• At least 5-years-experience in managing projects of implementation of systems, policies, tools, procedures, etc.
• Strong verbal and written communications skills, with ability to analyse large data and synthesize complex issues in English, and French and Spanish are a plus.
• Experience of rolling out ways of working and tools across multiple layers of staff
• Basic knowledge of management of safeguarding and anti-fraud cases
• Ability to operate in a complex environment of change, comfortable with navigating overlapping roles and responsibilities and bringing stakeholders together, influencing across departments and functions.
• Proactiveness and flexibility in switching styles to achieve job objectives.
• Demonstrated ability, tact, confidentiality, and sensitivity in working across organizational boundaries, business units, and teams in an effective and productive way.
• Ability to contribute ideas for process improvements and adapt easily to change.
• Self-Awareness
• Listening
• Mutual accountability

In addition:

• Ability to multi-task and work independently.
• Strong systems knowledge, including excellent knowledge of and use of Microsoft Office tools and software.

Desirable

• Experience in an INGO or similar organisation where there is social impact and social accountability.
• Competence in French or Spanish

SAFER RECRUITMENT: Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.