Retail Assistant Manager

Job Description

Job Scope:

Compiles duty schedules for their area every month ensuring that annual leave plans support operational readiness and ensure sufficient time off for colleagues
Openly communicate appropriate and valuable information through various channels, including department meetings and briefings.
Ensure departmental policies, procedures, and performance standards are implemented and maintained throughout their area.
Ensure any service delivery defects are resolved and identify any trends, and share observations and suggestions with their manager
Review satisfaction results for their areas and identify any trends, and share observations and suggestions with their manager
Review the accuracy of any checklists and records completed in their area and analyze
Ensure their area meets financial targets as set by their departmental manager through tracking expenditures and revenue and, as appropriate taking action to affect either
Coordinate any inventory/stock-take activities required in their area, ensuring sufficient stock remains on hand at all times and reducing stock loss/wastage
Ensure that all merchandise outlets are ready for its operation daily
Identifies and pursues opportunities to improve service. Focuses on activities and quality standards that ensure the satisfaction of both internal and external guests
Investigate cash variances
Handle web/call inquiries/complaints. Help guests by providing information: answering questions, obtaining merchandise requested; assisting in completing the payment transaction; preparing the inventory for delivery
Monitor visual merchandise standards
Prepares reports by collecting, analyzing, and summarizing information on slow and fast-moving items
Develop sales initiatives and strategies
Assist in yearly inventory and outside revenue-generating events
Maximize profits by controlling labor costs and expenses
Ensuring that the departmental key performance indicators (KPI) goal for guest satisfaction and mystery shopper scores are met consistently
Ensures that merchandise outlets, sales carts and photo booths always meet the highest standards of cleanliness, presentation, and visual display
Maintaining health and safety standards
Any other tasks that may be required from time to time to perform other duties to meet the needs of the business

As an ideal candidate, you will need to have the following:

Educated to degree level in Business Administration or equivalent
Minimum 3 years in a similar role in a retail environment
Good spoken and written English skills
MS Office suite and excellent computer and conflict-resolving skills
Excellent management and interpersonal skills
Training and performance evaluation skills
Advanced time management skills