English Heritage
No history background? No problem. What is important to us is a passion for people and excellent customer service. We want our staff to enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
With over 2000 years of history Dover Castle, also known as the ‘Key to England’ is spectacularly located on top of the White Cliffs of Dover. From the impressive Great Tower, Henry IIs medieval palace to the Secret Wartime Tunnels plus the extensive grounds, there really is something to interest everyone.
By joining us as a Dover Castle Membership Recruiter, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will engage and inspire them to become members of English Heritage, helping them to see more and do more at our properties whilst helping us to secure the long term future of the Charity. You will be confident in talking to our visitors and will thrive on exceeding targets for your team.
Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial. There will be requirement to work weekends and Bank Holidays, more information will be provided at interview.
If you have a genuine enthusiasm for engaging with people, providing an outstanding welcome and at the same time relish the opportunity to turn this engagement into English Heritage membership, this could be the role for you.
English Heritage are hosting webinars for anyone who is interested to learn more about what we do as an organisation, the different roles that we have available at our sites, and what a working day might look like as part of the team. The webinars will be hosted by colleagues from our visitor experience team, and you will have the opportunity to ask questions or just listen, whichever you prefer!
Please Cut And Paste The Relevant Link Below Into a Browser To Access The Booking Page And Register For One Of Our Webinar Events
9th January 15.00 – 16.30
https://events.teams.microsoft.com/event/ed84dfe4-becf-4311-9a76-47776de9b55d@30116e44-4d79-44c0-a8c1-ebc0707da3c9
15th January 17.30 – 19.00.
https://events.teams.microsoft.com/event/7c1022d6-222d-4864-838e-67b5e8d64dbe@30116e44-4d79-44c0-a8c1-ebc0707da3c9
If you experience any problems registering please contact the English Heritage team at: [email protected]
Alternatively, if you would like to talk to us about this role before you apply, e.g. regarding workplace adjustments, working patterns, please contact Abi Terry, Visitor Welcome Manager, on [email protected]. No agencies please.
Benefits Include
- Comprehensive training
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Apprenticeship opportunities
- Opportunities to go to some of our great live music or history events
- Free access to all English Heritage sites for you, another adult and up to 6 children
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/Shared Parental leave
- 25 days’ holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to a maximum of 10%
Find out more about us and what we do here, https://www.english-heritage.org.uk/about -us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.
Everyone is welcome at English Heritage. We are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England’s heritage. By joining us, you will be part of a charity that is already on an exciting journey to tell everyone’s story with an inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported. To support this work, we have a number of EDI networks that you can join as either a member or ally. These networks include Ethnic Diversity, Faith & Belief, Social Mobility, LGBTQ+, Neurodivergence and Gender Specific Issues.
Interviews will be held on a date tbc in February 2024 at Dover Castle.
Closing date: 04/02/2024 23:59:59
To apply for this job please visit www.english-heritage.org.uk.