Member Engagement Coordinator

Do you have demonstrable experience of developing and disseminating communications to facilitate participation within a network or alliance, and understand the challenges local Civil Society Organisations face in their day to day work?

The Member Engagement Coordinator is a pivotal role in supporting the ambitions of our strategy to harness the power of our network through practice exchange, research, campaigning, and humanitarian response.

In this role you will work closely with colleagues to develop and coordinate engagement strategies and mechanisms across the Alliance, in alignment with the members’ local contexts of work and the goals, vision and mission of Family for Every Child. You will support members through the stages of the Member Journey from their selection, welcome and orientation as an associate member through to their progression to full membership and ongoing reviews.

You will be an active listener and able to engage people in a solution focused dialogue in order to build and manage relationships across the membership. With high emotional intelligence with the ability to maintain strong stakeholder relationships, you will provide a flexible response to a range of member requests and ideas/initiatives, ensuring the Alliance always maintains a member-led and peer to peer approach.

You will possess a high level of English fluency with excellent English written ability in order to curate and edit content for member communications which are disseminated in different languages and in a multi-cultural context, to expert peers within the same sector.

To add value in this role you will evidence strong facilitation skills and an understanding of group and network dynamics, have the ability to challenge when needed with constructive feedback, analyse complex data and present this in an accessible and brief way to a range of audiences. We are looking for someone who is able to turn technical documents and data into appropriate ‘products’, with strong digital and technological skills and who is not afraid to roll their sleeves up and get involved in administrative tasks.

You will be willing to work sometimes outside of designated working hours to allow for the collaboration with colleagues and members located in different international time zones. Excellent command of English (oral and written) is a must, but a working knowledge of Spanish, Portuguese, Russian, Arabic or French would be appreciated.

Salary:

£18,000 -21,000 pro rata salary at FTE 0.6 (equivalent to £30-35,000 GBP full time)

Salary will be determined based on experience and location with an appropriate cost of living adjustment against the UK salary scale where relevant.

Benefits include:

• Pension – either matched contributions to UK Family for Every Child Aviva pension scheme (upto 7.5% after 3 months’ service) or an allowance for non-UK staff
• Sick pay – full pay after 6mths service – until then max 3 days full pay then UK Statutory Sick Pay (or equivalent)
• Flexible working including a range of working patterns e.g. condensed hours, split working days, annualised hours
• Life assurance – 3 x annual salary paid on death
• Reimbursement for eye tests and glasses
• Global Employee Assistance Programme
• Enhanced maternity and paternity pay (depending on location)
• Study leave – 10 days per year (pro rata for part time staff)
• Contribution to co-working space – 75% of costs, up to a maximum GBP £100 per month (or equivalent) (pro rata for part time staff)
• Support towards internet costs – up to 75% of the cost for the days you are working from home (pro rata for part time staff)
• Support towards office set up – up to GBP £75 for an office chair and GBP £150 for a desk (or equivalent) (permanent staff only)
• Provision of IT equipment as required

Working hours:

Part time – Initially 21 hours per week (FTE 0.6) with possibility of increasing to 28 hours per week (FTE 0.8)

There is an expectation that regardless of time zone the job holder will need to work flexibly to support work with colleagues in different time zones.

Working pattern to be agreed on appointment.

Contract type:

Permanent

Location:

Flexible, home based, within the country of residence of the candidate.

We welcome applications from candidates based in India, Kenya, South Africa, Malaysia or New Zealand. Whilst applications from candidates based in the UK will be considered, our preference is to expand our expertise with the appointment of candidates in more resource constrained countries.

Family For Every Child does not support applications for working visas and there is no relocation support. We require proof of entitlement to work within the country you are based – visa and/or passport – and we will need a signed declaration for tax and social security purposes in order to ensure we comply with local legislation.

Depending on location we employ staff directly (through Family For Every Child, Family Alliance or Family for Every Child Trust New Zealand). This will be determined based on the tax and or employment legislation within the country you are based. If the cost or mechanism of ensuring legitimate employment within your country of residence proves prohibitive, Family for Every Child reserves the right to withdraw your application from the selection process.