Medical Coordinator

Title: Medical Coordinator NES

Department: Program

Location: Syria – Hasakah City with frequent travel to Deir Ezzor Gov

Reporting to: Health Program Manager

Budget responsibility: NA

ABOUT Relief International.

Relief International (RI) is a leading non-profit organization working in 16 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.

Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.

RI includes the four corporate members of the RI Alliance: RI-US, RI-UK, MRCA/RI-France and RI-Europe. Under our alliance agreement, we operate as a single, shared management structure.

Position Summary.

Under direct supervision of the Health Program Manager (HPM), the Medical Coordinator (Med Co) will be responsible for overall project management with focus on technical aspects, and for ensuring that project objectives are on track, which will require him/her to work constructively with colleagues across his/her country team. The coordinator will provide the technical direction to project staff and partners in the areas of health, and nutrition, according to the projects’ activities, and provide recommendations for improvements in RI’s health service delivery. The MedCo will also contribute to inform RI strategic direction and approach in terms of NES health programming. Capacity building and monitoring of local partners will be a key integrated component of the coordinator’s work. The Med Co will support the HPM in external coordination events/meetings as needed.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Medical Advisory to Program Management

• Oversee and assess the activities implementation of all Health Projects in NES, ensuring services are delivered as per the set workplans, RI policies and procedures, agreed upon Health SoPs, protocols, tools, and WHO/UNFPA/UNICEF standards (i.e Essential PHC Service Package, MISP and health best practices), standards in a harmonized/streamlined and consistent manner, and report to the HPM findings/red flags on timely manner for discussion and corrective actions to ensure quality implementation of services and gradual enhancement.

• Directly supervise Medical Officers, MHPSS Officer, and the CHW Officer to complete program goals on timely matter keeping the program quality as the main aim.

• Ensuring Direct staff understanding of their roles and responsibilities and that regular performance review is done and needed support is provided to meet goals and objectives.

• Review reports delivered by direct staff and providing feedback needed, the reports reflect progress in achieving program objectives and targets in collaboration with line manager, and implementing partners, and highlight red flags under/over achievements in targets providing the needed justification and provide recommendations on corrective measures to the HPM.

• In close coordination with the HIMS Officer and weekly engagement with M&E team ensure accurate data collection process using proper information management tools for the health program and program performance and activities on regular basis and in line with the internal and external deadlines, including input for the weekly, monthly, semi-annual and annual reports to be shared with the HPM for review and consolidation.

• In coordination with the direct staff managed, plan and provide input to the HPM to develop the master field-visit plan by all health staff to ensure proper program monitoring and evaluation plans and necessary actions for program improvement. Ensure visits are taking place by the direct reports and their staff as per the visit plan.

• Conduct regular field visits to the all project sites as per the visits workplan to provide in-person technical support, and identify gaps/areas for improvement and challenges to be further discussed with HPM to develop action plan (including targeted training program) to address gaps and support in the implementation of corrective measure through future visits, and ensure staff under his/her supervision and their staff are conducting field visits as per the master visit plan and field visit reports are filled, reviewed and key issues are channelled up to the HPM.

• Provide regular and timely technical guidance and support to the health staff under his/her direct supervision, with the HIMS Officer, Commodities Coordinator and the Program Coordinator to effectively integrate findings and recommendations to improve program quality.

• Support and conduct technical data review and clinic audits to assess status of health services, quality of supply and facilities, and on-site health information systems, in accordance with RI and international standards and policies.

• Under the guidance of, and in Coordination with the line manager, Represent RI at Health-sector working groups coordination meetings as well as USG partner and other stakeholder meetings, and maintain a positive, continuous, and visible presence for RI.

• Support the HPM and provide input in the design processes and provide technical oversight to ensure new or adapted programming focused on quality is implemented and integrated with the program implementation

• Under the guidance of the HPM, and in coordination with relevant actors, plan and contribute to the integration of WASH, protection, IYCF, PSS and MHPSS within the health where appropriate.

• Regularly review the short- and long-range workplans for delivery of project services, and provide guidance to the RI staff, health facility staff and/or local partners to improve planning, management, and delivery.

• Implement/improve health monitoring systems and record keeping methods that support routine country-level, international, interagency, and donor reporting as appropriate.

• Support the HPM and, by being abreast of technical products released by HWG, REACH, NES-F, OCHA etc., provide input to assess health needs of populations affected by the Syria conflict. Also, contribute/lead the needs assessments, FGDs, surveys, as needed.

• In coordination with the line management, contribute to the process of developing a strategic plan per health component: PHC (including NCD, CD/IPC, RH, Pharma), Secondary Care, Community Health, MHPSS, physical rehabilitation etc.

• Assist the HPM in program development initiatives by contributing to the development of assessment, background information gathering (secondary data), log frames, work plans.

• Work closely with the line manager to develop required tools to support implementation and review all technical indicators and revise definitions based on current standards and donor guidelines.

• Provide feedback and work closely with the HPM in developing and implementing capacity building plan and activities aimed at enhancing skills of local health providers and/or partners in delivery of primary care, maternal and child health, reproductive health, etc. and ensure trainings are documents and archived.

• Set individual capacity building goals/indicators for team members and set regular meetings to review work plans and deliverables, and conduct Individual capacity assessment for field health Staffs based on project management approach

• Must adhere and provide the support at the field level to adhere to all IPC protocols as related to COVID 19.

• Any other duties as required by the line manager.

Safeguarding

• Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve.
• Consistent with RI’s safeguarding and protection policies, ensure all people who come into contact with Relief International are as safe as possible.

QUALIFICATIONS & SKILLS REQUIREMENTS

This position will require a demonstrated ability to achieve results in a demanding and fast paced environment.

• University degree on Medicine (master’s degree in public health, Health Management is an asset).
• Minimum of 5 years professional experience in lead management implementing emergency response programs, preferably in a conflict setting of which at least three years should be in international setting.
• Excellent interpersonal, communication, public speaking, and strategic planning skills required.
• Strong English Speaking & writing skills required, and Arabic will be preferable
• Demonstrated ability to manage multiple priorities, deadlines, tasks efficiently.
• Excellent time management skills and resourcefulness with strong attention to detail.
• A team builder with excellent people skills; culturally sensitive.
• Must be flexible adaptable and willing to perfume other duties and work irregular hours.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Relief International is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Relief International (RI) is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to RI’s Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

RI Values:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality and operational independence. We affirmatively engage the most vulnerable communities.

We value:

• Inclusiveness
• Transparency and accountability
• Agility and innovation
• Collaboration
• Sustainability