Medical Caseworker

Job Summary

The Health Services Caseworker will be responsible for coordinating medical and behavioral health services to clients across different programs. The Health Services Caseworker will be working closely with IRC caseworkers and external medical providers to coordinate medical services for new arrivals. The Health Services Caseworker is responsible for ensuring access to quality, culturally and linguistically appropriate physical and mental health services and health education for IRC clients. The Health Services Caseworker will provide health literacy training to clients to increase self-sufficiency and ability to advocate for equitable medical services. This position reports to the Health Services Program Supervisor.

Major Responsibilities

• Coordinate delivery of medical case management services for clients enrolled in R&P, MG, RSS, and other programs with medical and other service providers within Tucson community.
• Conduct outreach to local medical providers to enhance the health care options and provision of refugee and asylee clients.
• Coordinate with the Health team to arrange medical appointments for new arrivals needing immediate medical assistance.
• Coordinate with the health team and other program supervisors to provide client-centered services.
• Coordinate delivery of initial health screening for newly arrived refugees and asylees.
• Provide transportation or coordinate transportation for clients to medical appointments; occasionally provide transportation for medical case arrivals during airport pick-up.
• Provide specialized assistance and advocacy for clients needing assistance in accessing health care coverage which may not be within Medicaid.
• Ensure appropriate documentation, records, and tracking tools for program case files and reporting. Create tools as necessary for staff and conduct regular case file audits.
• Participate in monitoring and evaluation of programs within the Resettlement Casework Department.
• Monitor ongoing progress of outcomes for clients with caseworkers assigned, randomly meeting with clients monthly to review their cases.
• Provide case coordination and conduct staffing for intensive cases and clients with significant vulnerabilities.
• Provide health literacy and health education sessions with clients.
• Provide recommendations for program and service improvements.
• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

Key Working Relationships

Position Reports to: Health Program Supervisor – Health Services

Position Directly Supervises: interns and volunteers

Other Internal and/or External Contacts
Internal: IRC Tucson Staff, HQ Resettlement Team
External: Community and Stakeholder partners, religious and faith-based communities, DES, law enforcement, schools, Banner University Medical Center, Pima County Health Department, Arizona State Refugee Health Coordinator, and other medical providers.

Job Requirements

• Undergraduate degree in public health, social work or related field or equivalent work experience.
• One+ year of professional work experience preferred; preferably in a non-profit or social services environment.
• One year direct casework experience preferred.
• Fluency in written and spoken English.
• Fluency in another language, preferred.
• Must possess or be eligible to receive a fingerprint clearance card.
• Ability to prepare accurate and timely reports.
• Ability to document client interactions and services provided and maintain updated and accurate case files.
• Proficiency with Microsoft Office Suite; Database experience strongly preferred.
• Demonstrated ability to work as a team member in a multi-cultural environment.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).

​

Working Environment***:***

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above-outlined responsibilities.
• May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.