Sendbird
As the Regional Manager for the Solutions Engineering team, you will create a vision of endless tenacity for customers. You will own and be responsible for managing the customer’s technical implementation, and building relationships with the customer’s product and engineering counterparts to drive adoption, retention and growth.
Who You Are
- Experienced at building effective support processes
- Exceptional communicator with strong presentation skills to all levels of Leadership
- Able to create structure in ambiguous situations and design effective processes, manage your team accordingly
- Passionate for technology and for contributing to a fast-growing SaaS company
What You Will Do
- Understand customer KPI and goals
- Proactively make strategic recommendations that deliver ROI throughout the customer’s journey
- Drive account growth and expansion by developing an understanding of Sendbird’s products and features, and aligning them to customers’ needs
- Lead and build best practices adopting Sendbird products
- Monitor customer usage trends and proactively reach out with helpful recommendations
- Meet with customers to discover and understand their needs as well as provide guidance
- Hire, train, and develop a team of Solutions Engineers based in the APAC region
- Work cross-functionally with Customer Success, Sales, Marketing, Product Management, and Engineering
What You Bring
- 7+ years of experience in a client-facing role for SaaS products
- 2+ years Leading or Managing a team
- Fluent in English and Korean
- Ability to debug and troubleshoot complex systems in web servers, databases and mobile devices
- Diplomacy, tact, and poise under pressure when working with customers
- Ability to create structure in ambiguous situations, design effective processes, and lead effective change management
Bonus Points
- Experience working for a SaaS/PaaS startup
- Solid programming experience with at least one programming language such as JavaScript, Swift, Objective C, Java, Kotlin, or C#
- Working knowledge of at least one web or mobile platform such as iOS, Android, React Native, React, or Angular
About Sendbird
Founded in 2015, Sendbird is the leading user engagement platform trusted by modern digital apps like DoorDash, Reddit, Yahoo, and Match Group and Global 500 companies such as UnitedHealth, DHL, LG, and Virgin Mobile. We allow any app or website to quickly and easily embed rich, real-time chat, voice, and video experiences to create connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 230M MAUs from over 50 countries operating in industries ranging from marketplaces, ride-sharing, and online communities to gaming, live video streaming, and healthcare.
Sendbird is rapidly growing unicorn start-up headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.
Finally, there is no such thing as a perfect candidate. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.
We respect, promote, and encourage diversity for equal employment opportunities.
To apply for this job please visit sendbird.com.