Manager, Replication Engagement & Support

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:

The Replication Engagement & Support Manager will oversee the establishment of Mission and Mobilization’s (M2) scalable system to organize, support, inspire, encourage, and retain the highest levels of partners and supporters across all audiences in our campaigning and chapter/club networks. These most highly engaged partners and supporters will serve as quasi CRS staff, motivating, mobilizing and leading other supporters in M2’s campaign and chapter work to increase advocacy and fun draising outcomes to support a m ore just, equitable, and generous US foreign policy and raise funds for CRS.

Roles and Key Responsibilities:

• Lead the establishment of, and as necessary support, while ensuring team adherence to the process by which the most highly engaged CRS constituents are received into the guidance and care of the Replication Engagement & Support Team and matched with their area of interest and talent as it relates to M2 movement-building and issue-based campaign efforts, utilizing Gateway data systems throughout
• Lead the establishment of, and as necessary support, while ensuring team adherence to the system by which the most highly engaged partners and leaders are coached, supported, encouraged, and motivated in their area of expertise, interest and skills as it relates to M2 movement-building and issue-based campaign efforts, utilizing Gateway/Salesforce data systems throughout
• Oversee, and as necessary support, the organizing of our most highly engaged partners and leaders into state-wide, regional, and ultimately national networks who are implementing highly sophisticated and impactful advocacy actions and measurable fundraising activities
• Manage the design of medium and long-term goals for the team in close consultation with Director. Ensure the team coordinates well across the Unit and division, and the team’s objectives are in alignment with unit plans and divisional strategy.
• Consults closely with the Team Director and implements plans and activities as approved by the Director.
• Ensure regular objective assessments of data and related reporting are conducted with the staff/team to understand the efficacy of the staff/team’s outputs and that key learnings are applied to the team’s activities and incorporated into annual strategic planning processes.
• Effectively manage staff and supervise. Manage staff well-being and provide coaching and mentoring. Strategically tailor individual development plans and complete performance assessments for direct reports. Ensure that staff have appropriate understanding and expertise in CRS’ advocacy and fundraising strategy and tactics to support their constituents. Manage the development of staffing plans and the recruitment process of staff as needed.
• Ensure strong representation to key stakeholders, including Church partners and volunteer leaders across all audiences.
• Ensure staff understand and adhere to CRS staff policies and procedures.
• Promote, uphold and model a commitment to the efficient use of agency and donor resources.
• Create and maintain proper conditions for learning. Establish a safe environment for sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to deficiencies. Promote accountability, learning and knowledge management overseeing application of the M2 MEAL standards, as well as support of cross-department learning, particularly through Cross-Functional Teams (CFTs).

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.