Manager People Communications

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

What’s On Your Plate

• Develop and execute strategic communications and engagement designed to support key business objectives and long-term goals by using multiple digital communication channels to reach internal employees across the organization.
• Write and edit a variety of deliverables including key messages, narratives, presentations, toolkits, intranet stories, leader (CXO/VP/MD) emails, newsletter content, speeches, scripts, storyboards, and digital posts.
• Create integrated cross-functional tactical communications plan for business departments such as; Employee Experience, People & Culture, Total Rewards, Corporate Responsibility, Public Affairs, Talent Acquisition and Development.
• Manage and create engaging content for the internal communications channels (intranet, email, in-person events, virtual events etc) and regularly evaluate the efficiency of the channels used, making continuous improvements;
• Ensure continuous improvement by measuring communications impact and effectiveness. Collect and analyze data, make recommendations to improve our approach and the results of future communications to maximize impact.
• Bring the human side to digital through the power of storytelling and thought leadership, identifying and managing a continual pipeline of employee stories.
• Act as ‘Subject Matter Expert’ by providing in-depth knowledge, proper external benchmarks, best practices and innovative solutions to support the business.

What Did We Order

• 3-5 years’ experience in an internal communications role, ideally in-house, working with colleagues in multiple locations and across time zones
• Ability to work in a self-directed, fast-paced & results-oriented work environment.
• Demonstrate excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
• Understanding of various channels of internal communication in a hybrid environment, including with managing an intranet
• Experience, including drafting and publishing of written and audio-visual content
• Strong project management skills and attention to detail
• A strategic and creative thinker with strong story-telling skills
• The ability to listen to and interact confidently with others
• Positive and flexible attitude; high degree of integrity and professionalism; ability to work under pressure